Introduction and definitions
- Exploring what constitutes release, deployment, and delivery
- Reviewing conceptual boundaries and relationships
Core concepts, principles, and values
- Purpose, scope, and benefits of Release and Deployment Management
- Challenges and best practices in dynamic environments
Using ITIL practice materials
- Reference and alignment with ITIL guidance
- How to interpret and adapt practice guidance to organisational context
Practical implementation support
- Tools and assets for change management, rollout planning, verification
- Considerations for risk, rollback, validation, and coordination
Continuous improvement for release and deployment
- Metrics, feedback loops, and postimplementation review
- Process refinement, lessons learned, and capability growth
Peer discussion and experience sharing
- Comparing deployment strategies across industries
- Collective problem solving and collaborative learning
Exams and assessments
This course does not include formal assessments. Shape
Hands-on learning
Learners will engage in:
- Scenario exercises simulating releases and deployments in live environments
- Tool application to support rollout planning, validation, and rollback strategies
- Group work to define metrics, feedback mechanisms, and improvement plans
- Peer discussion to compare approaches and surface lessons learned
- Reflection on how to apply course techniques to participants’ own organisational contexts