ISO/IEC 20000-1:2018 Requirements Training in Kazakhstan

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 2 Days
  • Price: From €1,038+VAT
  • Upcoming Date:
  • UK Based Global Training Provider

The ISO/IEC 20000-1:2018 Requirements Training Course provides a comprehensive understanding of the Service Management System (SMS) standard and its application within an organization.

By attending this 2-day course, you’ll gain the knowledge to interpret and apply ISO/IEC 20000-1 requirements, understand how the standard enhances service delivery, and recognize its integration potential with other management systems such as ISO 9001 and ISO/IEC 27001.

Through practical examples and expert-led discussions, you’ll learn how implementing an SMS can improve efficiency, consistency, and customer satisfaction — helping your organization demonstrate a professional commitment to world-class service management.


Key Benefits

BenefitDescription
In-depth KnowledgeGain a clear understanding of ISO/IEC 20000-1 principles and structure
Practical ApplicationLearn to apply service management requirements effectively
Integration AwarenessUnderstand how ISO/IEC 20000-1 aligns with ISO 9001 and ISO/IEC 27001
Service ExcellenceImprove efficiency, reliability, and customer satisfaction


Bilginç IT Academy is a recognized official training partner of PECB (Professional Evaluation and Certification Board).
Through this partnership, we deliver globally accredited PECB-certified training programs, enabling professionals to gain international recognition and practical expertise in areas such as Artificial Intelligence Management, Information Security, Environmental, and Quality Management Systems.
Visit our official PECB partner page here: Bilginç IT Academy – PECB Official Partner 

We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Who Should Attend

This course is ideal for:

  • Service Managers and Coordinators

  • IT Managers and Consultants

  • Quality and Compliance Officers

  • Individuals responsible for service delivery and improvement

  • Professionals seeking ISO/IEC 20000-1 certification knowledge

What You Will Learn

This course will help you:

  • Understand the key concepts, structure, and requirements of ISO/IEC 20000-1:2018.
  • Describe the ISO/IEC 20000 series and related terms and definitions.
  • Identify opportunities to increase service efficiency and performance through an effective SMS.
  • Understand the ISO/IEC 20000-1 certification process and its benefits for organizations.
  • Recognize how ISO/IEC 20000-1 supports integration with other standards like ISO 9001 and ISO/IEC 27001.
  • Communicate the value and benefits of implementing an SMS to internal and external stakeholders.


You Will Learn To

Upon completion of the training, delegates will be able to:

  • Describe the purpose and structure of a Service Management System (SMS).

  • Explain the importance and benefits of an SMS to organizational success.

  • Outline the background, principles, and intended outcomes of ISO/IEC 20000-1.

  • Recall and apply key terms and definitions used in the standard.

  • Identify the main requirements and clauses of ISO/IEC 20000-1.

  • Understand the certification route and audit process.

Training Outline

Day 1:

  • Introduction to ISO/IEC 20000-1 and the service management framework

  • Key concepts and definitions of service management

  • Overview of ISO/IEC 20000 series and its alignment with other standards

  • Understanding the structure and intent of ISO/IEC 20000-1:2018

Day 2:

  • Detailed review of ISO/IEC 20000-1 clauses and requirements

  • Roles and responsibilities in service management

  • Gap analysis and implementation considerations

  • Overview of the certification process and next steps

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led ISO/IEC 20000-1:2018 Requirements Training in Kazakhstan. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

  • Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
  • Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
  • Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
  • Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
  • Scalable Delivery: Accessible worldwide, including Kazakhstan, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for ISO/IEC 20000-1:2018 Requirements Training in Kazakhstan. Our hand-picked classroom venues in Kazakhstan offer an invaluable human touch, providing a focused and interactive environment for professional growth.

  • Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
  • State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
  • Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
  • Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginc IT Academy’s Onsite ISO/IEC 20000-1:2018 Requirements Training in Kazakhstan. Experience expert-led learning at your own business premises, tailored to your corporate goals.

  • Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
  • Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
  • Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
  • Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.
Contact us for more detail about our trainings and for all other enquiries!

Available Training Dates

Join our public courses in our Kazakhstan facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
13 мамыр 2026 (2 Days)
Almaty, Astana, Shymkent €1,038 +VAT
01 маусым 2026 (2 Days)
Almaty, Astana, Shymkent €1,038 +VAT
03 маусым 2026 (2 Days)
Almaty, Astana, Shymkent €1,038 +VAT
05 маусым 2026 (2 Days)
Almaty, Astana, Shymkent €1,038 +VAT
17 маусым 2026 (2 Days)
Almaty, Astana, Shymkent €1,038 +VAT
12 шілде 2026 (2 Days)
Almaty, Astana, Shymkent €1,038 +VAT
23 шілде 2026 (2 Days)
Almaty, Astana, Shymkent €1,038 +VAT
04 тамыз 2026 (2 Days)
Almaty, Astana, Shymkent €1,038 +VAT

Kazakhstan stands as the preeminent technological and financial powerhouse of Central Asia, with the dynamic cities of Almaty and Astana serving as global magnets for innovation. The country is home to the Astana Hub, an international tech startup center, and Nazarbayev University, both of which are at the forefront of pioneering research in Artificial Intelligence, Blockchain, and Big Data analytics. Kazakhstan has achieved worldwide recognition for its advancements in digital mining and financial technologies, supported by a national strategy that prioritizes high-quality IT education and continuous professional development. Our comprehensive training programs are strategically designed to empower professionals in Kazakhstan to master complex corporate systems and lead large-scale digital innovation processes. By bridging the gap between local talent and global industry standards, we ensure that the Kazakh workforce remains highly competitive in the rapidly evolving Eurasian digital economy.

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