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Get skills for coaching employees to improve the effectiveness of individuals and teams!

What if you could become an inspiring leader capable of garnering trust and prompting action?

During times that would challenge even the most resilient and experienced leaders, it has never been more important to have an arsenal of tools, techniques and best practices for coaching employees to excel. This hands-on course gives them to you—from analyzing the cause of subpar performance to creating a climate for effective employee coaching and learning…from giving feedback to handling difficult responses to coaching. You’ll leave this course more aware of your personal habits, styles and preferences when you are coaching employees, and will master new strategies using assessments, role plays and exercises.

Certificate Programs include additional post-course resources:

On demand lessons to reinforce key skills
Best practice skill refreshers
Articles offering practical tips and tactics

Who Should Attend?

Team leaders, managers and executives.

What leaders do…why leaders need to be coaches
Coaching by leaders vs. coaching by managers
Conducting your leadership assessment
Using the facilitative approach to coaching
Tapping into your emotional intelligence (EI) and EI of others
Practicing the skills of an ethical and inspiring leader
Building a culture of trust up and down across the organization
Flexing your communication styles when coaching
Practicing conducting coaching sessions
Understanding and leveraging your teaching style
Using the AMA GUIDE to Coaching Model
Experiencing what it’s like to be coached using the GUIDE Model
Enabling the change process
Coaching a team: participating and witnessing a team-coaching session

Learning Objectives

Describe Why Leaders Must Be Adept at Coaching
Be an Intuitive Listener
Build a High-Performing Team That Trusts You
Describe the Two Phases of the Coaching Process
Be a Teaching Leader Who Empowers Their Team
Use the Four Communication Styles Flexibly
Conduct Great Coaching Sessions Using Excellent Open-Ended Questions

Coaching and Leadership

Define Coaching
Understand the Distinction Between Coaching by Leaders and Coaching by Managers
Be Inspired by the Business Case for Coaching
Give Yourself a Preliminary Leadership Assessment

Introduction to Coaching as a Leader

Understand the Straight A’s of Coaching
Learn and Begin to Use the Facilitative Approach to Coaching
Comprehend the Relevance of People, Performance and Process
Better Tap into Your Emotional Intelligence and the EI or EQ of Others

Five Foundational Skills

Be an Ethical, Inspiring Role Model
Learn and Embody the Platinum Rule
Build a Culture of Trust
Become an Excellent, Intuitive Listener
Understand the Nuances of Having a Dialogue

Teaching and What’s Your Style?

Teach Your Managers More
Alter Your Style to Better Interact with Others

GUIDE: Understanding the Current Situation

Learn the First Three Parts of the AMA GUIDE to Coaching Model
Practice Coaching These First Three Parts
Experience What It’s Like to Be Coached Using the GUIDE Model

GUIDE: Enabling the Change Process

Understand the Last Two Parts of the GUIDE Coaching Model
Practice Coaching These Last Two Parts
Debrief on How It Went and Discuss Lessons Learned and Areas for Additional Improvement

Full GUIDE Round and Team Coaching

Experience a Full GUIDE Coaching Round (as a Coach and a Person Being Coached)
Learn Best Practices for Team Coaching
Participate in or Witness a Team Coaching Demo

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom

14 January 2025