C4H510 - SAP Service Cloud Training in New Zealand

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 2 Days
  • Price: Please contact for booking options
  • Upcoming Date:
  • UK & New Zealand Based Global Training Provider


Course based on software release:
  • SAP Cloud for Customer 2311

Prerequisites

Essential

  • CRM/Service domain knowledge ^

Recommended

  • SAP Cloud for Customer functional experience 

Who Should Attend

  • Application Consultant 
  • Business Analyst 
  • Business Process Architect 
  • Business Process Owner / Team Lead / Power User 
  • Enterprise Architect 
  • Industry Specialist 
  • Program / Project Manager 
  • Solution Architect 
  • System Administrator 
  • Trainer 
  • User 

What You Will Learn

  • This course will prepare you to:
    • Translate customer business needs to best practice business scenarios in SAP Service Cloud 
    • Set up and configure the solution to manage SAP Service Cloud business processes 
    • Describe the integration scenarios available with SAP Service Cloud 
    • Demonstrate SAP Service Cloud reporting capabilities 
    • Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud 
    • Explain the different communication channels that are supported in SAP Service Cloud 
    • Explain and set up Service Levels, Categories and Work Distributions 
    • Understand knowledge base functionality in Service Tickets 
    • Explain and set up Registered Products and Installed Bases 
    • Explain and set up Warranty Management and maintenance plan in Tickets 
    • Explain and maintain the role of Time Recording in Tickets 
    • Understand Service Contracts in SAP Service Cloud 
    • Configure and Explain Visit planning in Tickets 
    • Explain Response templates and its determination in Tickets 
    • Explain SAP Service Cloud integration with ERP 
    • Explain SAP Service Cloud Integration with FSM 
    • Explain SAP Service Cloud Integration with SAP Commerce Cloud 

Training Outline

  • Introduction to SAP Service Cloud 
    • Describing the Functional Capabilities of SAP Service Cloud 
  • Communication Channels 
    • Explaining the Different Communication Channels that are Supported in SAP Service Cloud 
  • Explaining Live Activity Center and Agent Desktop Add on 
    • Service Levels, Categories and Work Distribution 
  • Explaining Service Levels, Categories and Work Distributions 
  • Knowledge Base 
    • Understanding Knowledge Base Functionality in Service Tickets 
  • Registered Products and Installed Base 
    • Explaining Registered Products and Installed Bases 
  • Warranty Management 
    • Explaining Warranty Management in Tickets 
  • Maintenance Plans 
    • Explaining Maintenance Plans in Tickets 
  • Time Recording 
    • Explaining the Role of Time Recording in Tickets 
  • Contracts 
    • Understanding Service Contracts in SAP Service Cloud 
  • Templates and Reporting 
    • Explaining Response Templates and Their Determination in Tickets 
  • Ticket Hierarchy 
    • Understanding Ticket Linking in SAP Service Cloud 
  • Integration SAP Service Cloud 
    • Explaining SAP Cloud for Customer Work Ticket Integration with SAP S/4HANA (ERP, ECC) 
  • Explaining Integration SAP Service Cloud with FSM (Field Service Management) 
  • Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud 

Why Choose Us

Experience C4H510 - SAP Service Cloud in New Zealand through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from New Zealand or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience C4H510 - SAP Service Cloud through face-to-face Classroom Based training in New Zealand. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange C4H510 - SAP Service Cloud in New Zealand as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in New Zealand or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.


Contact us for more detail about our trainings and for all other enquiries!

C4H510 - SAP Service Cloud Training Course in New Zealand Schedule

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
03 October 2026 (2 Days)
Auckland, Wellington, Christchurch
05 October 2026 (2 Days)
Auckland, Wellington, Christchurch
13 October 2026 (2 Days)
Auckland, Wellington, Christchurch
24 October 2026 (2 Days)
Auckland, Wellington, Christchurch
01 November 2026 (2 Days)
Auckland, Wellington, Christchurch
05 November 2026 (2 Days)
Auckland, Wellington, Christchurch
18 November 2026 (2 Days)
Auckland, Wellington, Christchurch
06 January 2027 (2 Days)
Auckland, Wellington, Christchurch

New Zealand, with vibrant and rapidly growing tech communities in Auckland, Wellington, and Christchurch, is carving out a global niche in innovative software solutions and specialized niche technology markets. The nation’s commitment to digital readiness is backed by the research excellence of the University of Auckland and Victoria University of Wellington, focusing on areas like Creative-tech, Agritech, and Health-tech innovation. New Zealand offers a unique and forward-thinking environment for digital learning, where agility and creative problem-solving are highly valued in the professional landscape. Our IT education services in New Zealand focus on high-demand skills such as Web Development, Agile Project Management, and Information Security. We provide the tools and expertise necessary for Kiwi professionals to lead technological change in an economy that prioritizes sustainability, innovation, and global connectivity.

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