International Service Design, New Zealand

We can host this training at your preferred location. Contact us!

International Service Design Training enables you to learn the techniques and methods required to successfully demonstrate services that provide a holistic customer experience.
You will learn the service design process that adopts the human oriented approach in the 2 days training and apply the techniques such as insight researches, empathy mapping and emotional maps as well as the Customer Journey Mapping and Service Blueprint.

During the training, you will adopt a design thinking approach and you will discover the power of visual thinking and the prototyping for your innovative solutions.

Day 1

Introduction to Service Design
- What is Service Design?
- Why Service Design matters?
- Principles of Service Design
- How Service Design Differ from Product and UX Design?
Service Design Process
- 1. Explore: Insight Research
  - Understand People
  - Conduct Insight Research, Concepts and Methods (Depth Interview, Observation, Service Safaris, Diaries, and Contextual Research Methods)
  - Collate, Synthesize and Present Insights that can Drive Design Decisions
    - Identify Scenarios
    - Align Actions, Mindsets and Emotions
- 2. Define: Ideation & Concept Development
  - Service Ecology Mapping
    - Understand Service Architectures, Stakeholders and Touchpoints
    - Use Models of Current State and its Impact on Customers
    - Understand the Internal Implications and Construct a User-centred Vision for Complex Interactions
  - Customer Journey Mapping
    - Elements of a Customer Journey Map
    - Zooming Out from Individual Touchpoint to Outline and Map the Customer Journey
    - Find the Invisible Connections and Map the Journey

Day 2

- Brainstorming, Service staging, Role plays, Service Evidencing, Co-design etc.)
- Service Blueprinting
  - Elements of Service Blueprint
  - Identify Service Scenarios
  - Develop Service Blueprint
- Evaluate and Test Services Scenarios & Service Staging
- Present your Service Design
The Challenges and Best Practices while Integrating Service Design Thinking into your Business
Harvard Case Study

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

06 January 2025 (2 Days)
Auckland, Wellington, Christchurch
Classroom / Virtual Classroom

01 February 2025 (2 Days)
Auckland, Wellington, Christchurch
Classroom / Virtual Classroom

14 February 2025 (2 Days)
Auckland, Wellington, Christchurch
Classroom / Virtual Classroom

01 February 2025 (2 Days)
Auckland, Wellington, Christchurch
Classroom / Virtual Classroom

04 March 2025 (2 Days)
Auckland, Wellington, Christchurch
Classroom / Virtual Classroom

08 March 2025 (2 Days)
Auckland, Wellington, Christchurch
Classroom / Virtual Classroom

14 February 2025 (2 Days)
Auckland, Wellington, Christchurch
Classroom / Virtual Classroom

International Service Design Training Course in New Zealand

New Zealand is an island country in the southwestern Pacific Ocean and it consists of two main islands and 700 smaller islands. Two main islands are the North Island and the South Island. The capital city of New Zealand is Wellington and the most popular city of the island country is Auckland. English, Māori and New Zealand Sign Language are the official languages of New Zealand. As of January 2022, the population of the country is about 5,138,120. 70% of the population are of European descent, 16.5% are indigenous Māori, 15.1% Asian and 8.1% non-Māori Pacific Islanders.

Since most of the country lies close to the coast, mild temperatures are observed year-round. January and February are the warmest months while July is the coldest month of the year. Fiordland, the first national park of New Zealand Tongariro

Unlock your potential in IT through our extensive selection of courses, which include programming, software development, data science, business skills, and cybersecurity. Our adept instructors will provide you with hands-on training and practical perspectives, all conveniently hosted at your desired location within New Zealand.

International Service Design Training in New Zealand

Outline

Day 1

Day 2

Upcoming Trainings