ITIL® 4 Specialist: Monitor, Support and Fulfil Training in New Zealand

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 3 Days
  • Level: Intermediate
  • Price: From €2,039+VAT
  • Upcoming Date:
  • UK Based Global Training Provider

This ITIL® 4 Specialist: Monitor, Support and Fulfil Training in New Zealand is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

A three-day course to prepare learners to successfully use the practices in their environment and to pass the associated examination.

The course consists of a mixture of instructor-based training and activities giving you a deeper look into the below 5 practices:

  • Service desk
  • Incident management
  • Service request management
  • Monitoring and event management
  • Problem management

There is a 90 minute, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the learners choosing and will be invigilated virtually by PeopleCert.

The exam can be booked anytime after 3pm on the last day of the course.


Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum. 

Visit our official PECB partner page here: Bilginç IT Academy – PeopleCert Official Partner


Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

A valid ITIL® 4 or ITIL® v3 Foundation certificate is required to attend this course.

Who Should Attend

  • IT service desk personnel

  • Incident and request management teams

  • Monitoring and infrastructure specialists

  • Problem management professionals

  • Anyone looking to improve operational maturity of IT practices

Training Outline

Introduction – Service Value System & Capability Model

Introduction – Service Value System & Capability Model

  • Review of ITIL 4 Service Value System (SVS)

  • Understanding how to assess maturity of processes and practices

1. Service Desk

  • Key roles and responsibilities

  • Incident logging, prioritization, and resolution

  • Leveraging service desk tools and automation

2. Incident Management

  • Restoring services as quickly as possible

  • Techniques for incident categorization and escalation

  • Driving efficiency through resolution patterns

3. Service Request Management

  • Standardized processes for recurring requests

  • Self-service, knowledge base, and approval workflows

  • Enhancing user satisfaction with streamlined operations

4. Monitoring and Event Management

  • Real-time visibility into IT services

  • Event correlation and alerting strategies

  • Early warning systems for proactive problem resolution

5. Problem Management

  • Identifying root causes and preventing recurrences

  • Integrating with knowledge management and change control

  • Continuous improvement through known error databases

  • Review of ITIL 4 Service Value System (SVS)

  • Understanding how to assess maturity of processes and practices

1. Service Desk

  • Key roles and responsibilities

  • Incident logging, prioritization, and resolution

  • Leveraging service desk tools and automation

2. Incident Management

  • Restoring services as quickly as possible

  • Techniques for incident categorization and escalation

  • Driving efficiency through resolution patterns

3. Service Request Management

  • Standardized processes for recurring requests

  • Self-service, knowledge base, and approval workflows

  • Enhancing user satisfaction with streamlined operations

4. Monitoring and Event Management

  • Real-time visibility into IT services

  • Event correlation and alerting strategies

  • Early warning systems for proactive problem resolution

5. Problem Management

  • Identifying root causes and preventing recurrences

  • Integrating with knowledge management and change control

  • Continuous improvement through known error databases

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led ITIL® 4 Specialist: Monitor, Support and Fulfil Training in New Zealand. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

  • Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
  • Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
  • Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
  • Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
  • Scalable Delivery: Accessible worldwide, including New Zealand, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for ITIL® 4 Specialist: Monitor, Support and Fulfil Training in New Zealand. Our hand-picked classroom venues in New Zealand offer an invaluable human touch, providing a focused and interactive environment for professional growth.

  • Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
  • State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
  • Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
  • Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginc IT Academy’s Onsite ITIL® 4 Specialist: Monitor, Support and Fulfil Training in New Zealand. Experience expert-led learning at your own business premises, tailored to your corporate goals.

  • Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
  • Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
  • Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
  • Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.
Contact us for more detail about our trainings and for all other enquiries!

Available Training Dates

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
01 May 2026 (3 Days)
Auckland, Wellington, Christchurch €2,039 +VAT
04 May 2026 (3 Days)
Auckland, Wellington, Christchurch €2,039 +VAT
06 May 2026 (3 Days)
Auckland, Wellington, Christchurch €2,039 +VAT
10 June 2026 (3 Days)
Auckland, Wellington, Christchurch €2,039 +VAT
19 June 2026 (3 Days)
Auckland, Wellington, Christchurch €2,039 +VAT
10 July 2026 (3 Days)
Auckland, Wellington, Christchurch €2,039 +VAT
18 July 2026 (3 Days)
Auckland, Wellington, Christchurch €2,039 +VAT
26 July 2026 (3 Days)
Auckland, Wellington, Christchurch €2,039 +VAT

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