Solving Problems Training in New Zealand

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 2 Days
  • Price: Please contact for booking options
  • Upcoming Date:
  • UK & New Zealand Based Global Training Provider

Effective problem solving is one of the most important factors in delivering excellent customer experiences. For customer service, technical support, helpdesk, and customer-facing teams, the ability to diagnose and resolve issues efficiently directly impacts customer satisfaction and loyalty.

Solving Problems training is a comprehensive customer experience and problem-solving program designed to help professionals analyze customer issues, identify root causes, and develop effective solutions.

The program helps participants:

  • Analyze problems more effectively
  • Identify root causes accurately
  • Develop practical solution options
  • Improve customer satisfaction
  • Manage problem-solving processes more systematically

The training combines modern CX methodologies with structured problem-solving frameworks.

The Solving Problems Approach

The SP framework focuses on solving the real cause of customer issues rather than only treating surface-level symptoms.

The methodology helps participants:

  • Define problems accurately
  • Diagnose root causes
  • Explore alternative solutions
  • Agree on the best solution
  • Learn from each situation

This approach creates more sustainable and long-term problem resolution outcomes.

The program is based on more than 20 years of customer experience research and field application.

The iDEAL Problem-Solving Framework

At the center of the training is the structured iDEAL framework.

The iDEAL Process

  • Identify → Define the issue
  • Diagnose → Analyze root causes
  • Explore → Develop solution options
  • Agree → Select the best solution
  • Learn → Review and improve

This model enables teams to resolve customer issues more consistently and efficiently.

Solving Problems training helps organizations resolve customer issues more effectively while improving customer experience and operational performance.

With this training, companies can:

  • Increase customer satisfaction
  • Resolve problems faster and more accurately
  • Strengthen customer relationships
  • Improve operational efficiency
  • Reduce customer effort
  • Build long-term customer loyalty

In customer-focused industries, strong problem-solving capabilities create a major competitive advantage and help organizations deliver a more consistent and differentiated customer experience.


We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Who Should Attend

This program is ideal for:

  • Customer service teams
  • Technical support professionals
  • Helpdesk specialists
  • Customer Success teams
  • Call center employees
  • Customer-facing professionals

It is suitable for both B2B and B2C customer service environments.

What You Will Learn

Solving Problems training helps organizations improve customer experience and operational efficiency.

Key Benefits

  • Higher NPS scores
  • Improved CSAT performance
  • Faster problem resolution
  • Reduced customer effort
  • Increased customer loyalty
  • More effective teamwork

Participants also improve analytical thinking and confidence.

Training Outline

1. Defining Problems Clearly

Successful problem solving starts with understanding the issue correctly.

This section includes:

  • Problem framing techniques
  • Situation analysis
  • Understanding customer needs
  • Structured questioning methods

2. Root Cause Analysis

The visible issue is often not the real problem.

Participants improve their ability to:

  • Conduct root cause analysis
  • Understand cause-and-effect relationships
  • Diagnose problems effectively
  • Apply analytical thinking skills

3. Developing Effective Solutions

The program focuses on creative and practical solution development.

Topics include:

  • Alternative solution generation
  • Lateral thinking techniques
  • Problem-solving strategies
  • Decision-making methods

4. Collaborative Customer Problem Solving

Modern customer experience strategies emphasize collaboration.

This section covers:

  • Collaborative problem solving
  • Evaluating solution options
  • Managing customer expectations
  • Trust-based communication

5. Reducing Customer Effort

Reducing friction during issue resolution is essential for positive customer experiences.

Participants learn how to:

  • Minimize customer effort
  • Remove process barriers
  • Accelerate resolution speed
  • Improve communication efficiency

6. Learning and Continuous Improvement

Every customer issue creates an opportunity for learning and improvement.

This module includes:

  • Process evaluation
  • Identifying improvement areas
  • Continuous improvement strategies
  • Building a problem-solving culture

Why Choose Us

Experience Solving Problems in New Zealand through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from New Zealand or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience Solving Problems through face-to-face Classroom Based training in New Zealand. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Solving Problems in New Zealand as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in New Zealand or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

Solving Problems Training Course in New Zealand Schedule

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
09 October 2026 (2 Days)
Auckland, Wellington, Christchurch
16 October 2026 (2 Days)
Auckland, Wellington, Christchurch
18 October 2026 (2 Days)
Auckland, Wellington, Christchurch
19 October 2026 (2 Days)
Auckland, Wellington, Christchurch
20 October 2026 (2 Days)
Auckland, Wellington, Christchurch
02 November 2026 (2 Days)
Auckland, Wellington, Christchurch
03 November 2026 (2 Days)
Auckland, Wellington, Christchurch
13 November 2026 (2 Days)
Auckland, Wellington, Christchurch

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