Business Process Analysis Training in Singapore

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 3 Days
  • Price: From SGD 4,500 +TAX
  • Upcoming Date:
  • UK & Singapore Based Global Training Provider
Analyze your business today and map the path to tomorrow.

In this course, you’ll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements.

The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, you’ll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, you’ll learn how to present your analysis work to management and hold a successful project retrospective.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.



Who Should Attend?

  • Systems analysts
  • Business analysts
  • IT project managers
  • Associate project managers
  • Project managers
  • Project coordinators
  • Project analysts
  • Project leaders
  • Senior project managers
  • Team leaders
  • Product managers
  • Program managers

We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

  • Attributes of a quality process
  • Contributors to process quality
  • Process of business process analysis
  • Triggers for business process analysis
  • Responsibilities of the BA
  • Stakeholder identification and analysis 
  • Elicitation techniques, such as interviewing and observation
  • Elicitation session preparation and management
  • Goal-Question-Metric (GQM) analysis
  • Metrics selection
  • Modeling techniques and best practices (including SIPOC, use case, flowchart, swimlane, and entity relationship diagramming)
  • Causal analysis, including the use of Ishikawa (fishbone) and Pareto diagrams
  • Identification of improvement options using the situation-target-proposal (STP) method
  • Structure of an effective business case
  • Project retrospectives

Training Outline

1. Introduction to Business Process Analysis

  • Business Process
  • Business Process Analysis
  • Triggers to Analyze a Process
  • Process Scope

2. Identify Stakeholders and Elicit Information

  • Stakeholders
  • Elicitation Techniques
  • Elicitation Sessions

3. Use the Goal-Question-Metric Approach

  • Goal Question Metric
  • Selecting Metrics

4. Model the Current Process

  • What Is a Model?
  • SIPOC Diagram
  • Use Case Diagram
  • Process Diagrams
  • Flowchart
  • Swimlane Diagram
  • Entity Relationship Diagram

5. Determine Causes of Problems and Identify Improvement Options

  • Causal Analysis
  • Process Improvement

6. Take the Next Steps: Business Case to Retrospective

  • Business Case
  • Project Retrospective

Why Choose Us

Experience Business Process Analysis in Singapore through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Singapore or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience Business Process Analysis through face-to-face Classroom Based training in Singapore. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Business Process Analysis in Singapore as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Singapore or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

Business Process Analysis Training Course in Singapore Schedule

Join our public courses in our Singapore facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
07 October 2026 (3 Days)
Singapore
SGD 4,500 +TAX
09 October 2026 (3 Days)
Singapore
SGD 4,500 +TAX
13 October 2026 (3 Days)
Singapore
SGD 4,500 +TAX
18 October 2026 (3 Days)
Singapore
SGD 4,500 +TAX
20 October 2026 (3 Days)
Singapore
SGD 4,500 +TAX
23 October 2026 (3 Days)
Singapore
SGD 4,500 +TAX
21 November 2026 (3 Days)
Singapore
SGD 4,500 +TAX

Singapore is widely recognized as Asia's leading 'Smart Nation,' serving as a global financial and technology powerhouse with unparalleled infrastructure for IT training and research. Strategically located in the heart of Southeast Asia, it acts as a magnet for international tech talent and investment, supported by the research prestige of the National University of Singapore (NUS) and Nanyang Technological University (NTU). The city-state is a world leader in Cybersecurity, Blockchain, and Data Science, fostering an environment where digital transformation is integrated into every level of society. Our training programs in Singapore are built for a workforce that demands the highest technical standards and strategic insight. We offer advanced certifications in AI, Cloud Engineering, and Digital Governance, ensuring that Singapore continues to set the global benchmark for technological sophistication and excellence in the modern digital era.

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