This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.
This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.
Before attending this course, students must have:
An understanding of the following concepts as they relate to Office 365:
Due to the significant level of cross-over of subject matter this course is not suitable for delegates who have already attended the M20347 'Enabling and Managing Office 365' course.
The 10997 is an extremely high paced course aimed at delegates wanting an initial exposure to Office365 concepts and technologies. Due to the breadth of subject matter covered in the course there is potentially limited opportunity for practical exercises during the 3 days but lab access is provided free of charge post course for a minimum of 30 days in order for students to complete.
Delegates who are completely new to Office365 or who are not comfortable with an extremely high paced delivery should instead consider attending either the 20347 which covers 90% same material but over 5 days or an appropriate 365 Mastering course which cover the individual Office 365 technologies introduced within the 10997 in depth:
After completing this course, students will be able to:
Module 1: Office 365 services overview
This module describes Office 365 services, licensing, tenant, and clients.
Lab : Office 365 services overview
Module 2: Office 365 administration, tools, and techniques
This module describes the tools used for Office 365 administration.
Lab : Administering Office 365
Module 3: Administering and troubleshooting directory synchronization and directory objects
This module describes how to administer and troubleshoot directory synchronization with Azure AD Connect, and how to administer user and group objects in Office 365.
Lab : Administering directory synchronization, users, and groups in Office 365
Module 4: Administering and troubleshooting Microsoft Exchange Online
This module describes how to administer and troubleshoot Exchange Online service in Office 365.
Lab : Administering and troubleshooting Exchange Online
Module 5: Administering and troubleshooting Skype for Business
This module describes how to administer and troubleshoot Skype for Business service in Office 365.
Lab : Administering Skype for Business Online
Module 6: Administering and troubleshooting SharePoint Online
This module describes how to administer and troubleshoot SharePoint Online service in Office 365.
Lab : Configuring and administering SharePoint Online
Module 7: Planning and deploying Office 365 ProPlus
This module describes how to plan and implement the deployment of Office 365 ProPlus.
Lab : Managing Office 365 ProPlus installations
Module 8: Administering and troubleshooting compliance and security in Office 365
This module describes how to administer and troubleshoot compliance and security features in Office 365.
Lab : Configuring and troubleshooting compliance and security
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