Advanced Lean Techniques & Understanding Customers Training in United States of America

  • Learn via: Classroom
  • Duration: 2 Days
  • Level: Expert
  • Price: From €1,235+VAT
We can host this training at your preferred location. Contact us!

Master next level Lean Six Sigma tools.

Take your toolbox skillset further and develop your ability to use a wide range of advanced lean tools and techniques - both within the context of an improvement project or in Lean deployment. With this extended range of techniques, you will be able to better understand your customer and the value your processes provide.

Delegates must already hold a Lean Six Sigma Green Belt or Lean Practitioner certification

As a result of attending this course delegates will be able to:

  • Identify opportunities to apply broader approaches for improvement across their organisational business system
  • Deepen their understanding and application of the lean thinking principles
  • Enhance their business’ approach to understanding customer requirements through surveys and journey mapping
  • Deepen their understanding of value from the perspective of the customer to develop new theories for product, service and process improvement

Advanced Lean Techniques

  • Requirements for the effective use of advanced Lean Six Sigma Techniques
  • Lean thinking
  • Leader standard work
  • Kata thinking
  • The visual performance management system
  • Set-up reduction (SMED)
  • Total Productive Maintenance

Understanding Customers

  • Lean Six Sigma in a service environment
  • Service failure demand
  • Customer-supplier quality perceptions
  • The customer-focused organisation and knowing your customer
  • Understanding the customer journey
  • Assessing customer satisfaction
  • Customer surveys & the survey process


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our United States of America facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
24 August 2024
United States of America
2 Days
Classroom / Virtual Classroom
26 August 2024
United States of America
2 Days
Classroom / Virtual Classroom
26 August 2024
United States of America
2 Days
Classroom / Virtual Classroom
25 August 2024
United States of America
2 Days
Classroom / Virtual Classroom
02 September 2024
United States of America
2 Days
Classroom / Virtual Classroom
03 September 2024
United States of America
2 Days
Classroom / Virtual Classroom
02 October 2024
United States of America
2 Days
Classroom / Virtual Classroom
10 October 2024
United States of America
2 Days
Advanced Lean Techniques & Understanding Customers Training Course in the United States

The United States of America (USA) is a country in North America and a federal republic of 50 states. At almost 9.8 million square kilometers, the United States is one of the world’s biggest and most populous countries. While America’s capital city is Washington, D.C., some of its well known cities are New York, Los Angeles, Miami, Chicago, Orlando, Las Vegas, Dallas, San Francisco and Kansas City.

The most iconic symbol of the country is probably the Statue of Liberty in New York and it was gifted by France. Despite the fact that English is the most widely used language in the United States, there is no official language. Independent since July 4, 1776, USA’s motto is “In God We Trust” and their current president is Joe Biden. Some of the best places to visit in the United States are Grand Canyon, Yosemite, Maui, New Orleans, Honolulu, Zion National Park, Kauai, Lake Tahoe, Aspen, Big Sur and Santa Fe.

Achieve your IT goals through our versatile courses, spanning programming, data analytics, software development, business skills, cloud computing, cybersecurity, project management. Benefit from the flexibility of hosting training at your preferred location within United States, where our experienced instructors will provide hands-on learning and practical expertise.
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