Advanced Lean Techniques & Understanding Customers Training

  • Learn via: Classroom
  • Duration: 2 Days
  • Level: Expert
  • Price: From €1,235+VAT
We can host this training at your preferred location. Contact us!

Master next level Lean Six Sigma tools.

Take your toolbox skillset further and develop your ability to use a wide range of advanced lean tools and techniques - both within the context of an improvement project or in Lean deployment. With this extended range of techniques, you will be able to better understand your customer and the value your processes provide.

Delegates must already hold a Lean Six Sigma Green Belt or Lean Practitioner certification

As a result of attending this course delegates will be able to:

  • Identify opportunities to apply broader approaches for improvement across their organisational business system
  • Deepen their understanding and application of the lean thinking principles
  • Enhance their business’ approach to understanding customer requirements through surveys and journey mapping
  • Deepen their understanding of value from the perspective of the customer to develop new theories for product, service and process improvement

Advanced Lean Techniques

  • Requirements for the effective use of advanced Lean Six Sigma Techniques
  • Lean thinking
  • Leader standard work
  • Kata thinking
  • The visual performance management system
  • Set-up reduction (SMED)
  • Total Productive Maintenance

Understanding Customers

  • Lean Six Sigma in a service environment
  • Service failure demand
  • Customer-supplier quality perceptions
  • The customer-focused organisation and knowing your customer
  • Understanding the customer journey
  • Assessing customer satisfaction
  • Customer surveys & the survey process


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
01 June 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
12 June 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
21 June 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
18 July 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
16 July 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
20 July 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
27 July 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
24 August 2024
Istanbul, Ankara, London
2 Days
By using this website you agree to let us use cookies. For further information about our use of cookies, check out our Cookie Policy.