Advanced Lean Techniques & Understanding Customers Eğitimi

Delegates must already hold a Lean Six Sigma Green Belt or Lean Practitioner certification

As a result of attending this course delegates will be able to:

• Identify opportunities to apply broader approaches for improvement across their organisational business system
• Deepen their understanding and application of the lean thinking principles
• Enhance their business’ approach to understanding customer requirements through surveys and journey mapping
• Deepen their understanding of value from the perspective of the customer to develop new theories for product, service and process improvement

Advanced Lean Techniques

• Requirements for the effective use of advanced Lean Six Sigma Techniques
• Lean thinking
• Leader standard work
• Kata thinking
• The visual performance management system
• Set-up reduction (SMED)
• Total Productive Maintenance

Understanding Customers

• Lean Six Sigma in a service environment
• Service failure demand
• Customer-supplier quality perceptions
• The customer-focused organisation and knowing your customer
• Understanding the customer journey
• Assessing customer satisfaction
• Customer surveys & the survey process