Setting Yourself up for Success
- Understanding your new role as a supervisor
- Making a change or letting go: Working with the three phases of change
- Recognizing common challenges and pitfalls to avoid
- Meeting the expectations of key stakeholders, including your boss, direct reports, senior management, and former peers
- Conducting a gap analysis to determine how to meet critical expectations
Developing Legal Awareness
- Understanding basic equal employment opportunity (EEO) laws
- Gaining legal awareness in all aspects of the performance cycle
Leveraging Your Personal Style
- Understanding your own personal style and the styles of others through an assessment
- Focusing on clues that can help pinpoint an individual’s personal style
- Flexing your personal style to build more effective relationships
Motivating Others
- Conducting an employee motivation analysis
- Creating a motivating work environment based on each employee’s personal style
Managing Employee Performance
- Setting SMART goals for yourself and others
- Using a five-step model to train your employees
- Giving and receiving supportive and corrective feedback
Delegating Work to Your Team
- Creating a plan for delegation and using this process to assign key tasks
- Overcoming your fears of turning over responsibility and authority
Handling Conflict with Ease
- Knowing your conflict-handling styles
- Developing the right conflict approach for each individual and situation
Managing Your Time
- Applying the time priority model to workplace tasks
- Managing and protecting your time to get more of the right things done
