Experience Management and XLA Foundation Training in United States of America

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 2 Days
  • Level: Fundamentals
  • Price: From USD 1,900 +TAX
  • Upcoming Date:
  • UK Based Global Training Provider

This two-day foundational course introduces the core concepts of Experience Management and the use of Experience Level Agreements (XLAs). Participants will learn how to embed an experience focused culture within their organisation — whether for employees or customers — and how to use the Experience Management Optimisation Framework™ to measure, manage and improve experience outcomes systematically.



Prerequisites

There are no prerequisites for this course.

Target audience

Professionals and organisations aiming to enhance customer or employee experience by complementing traditional Service Level Agreements (SLAs) with experience-based measures (XLAs).


We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

By the end of the course, participants will be able to:

  • Understand the Experience Management Optimisation Framework™
  • Measure and interpret experience ambitions and gaps
  • Promote the value of experience across the organisation
  • Apply practical actions to deliver and improve experience outcomes
  • Design strategies to innovate and reduce experience gaps

Training Outline

Introduction to XLAs and experience management

  • Overview of XLA concepts and why they matter
  • Defining experience from employee and customer perspectives

Deep dive into the Experience Framework

  • Engage: understanding the art and science of experience
  • Evangelise: promoting experience thinking across the organisation
  • Explore: evaluating current experience measures and landscape
  • Envision: spotting patterns, possibilities, and improvement pathways
  • Enable: using business intelligence and data to measure experience ambitions and gaps
  • Execute: implementing initiatives to deliver and improve experience
  • Embrace: sustaining improvements and embedding experience in culture

Practical, case studies, and real-world application

  • Workshops and exercises to experiment with XLA implementation
  • Case studies to explore employee and customer facing experience use cases
  • Strategy design sessions to plan next steps post course

Exams and assessments

  • 40 minute multiple choice exam (online with voucher included)
  • 50% pass mark required to achieve the Experience Foundation certification

Hands-on learning

Delegates will engage in:

  • Interactive exercises applying XLA framework phases to their organisation
  • Group discussions and strategy development around experience metrics and improvement plans
  • Case study analysis of experience scenarios for both employees and customers
  • Design of actionable next steps for embedding experience focused practices

Why Choose Us

Experience Experience Management and XLA Foundation in United States of America through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from United States of America or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience Experience Management and XLA Foundation through face-to-face Classroom Based training in United States of America. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Experience Management and XLA Foundation in United States of America as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in United States of America or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

Experience Management and XLA Foundation Training Course in United States of America Schedule

Join our public courses in our United States of America facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
07 October 2026 (2 Days)
New York, San Francisco, Austin, Seattle, Chicago
USD 1,900 +TAX
12 October 2026 (2 Days)
New York, San Francisco, Austin, Seattle, Chicago
USD 1,900 +TAX
13 October 2026 (2 Days)
New York, San Francisco, Austin, Seattle, Chicago
USD 1,900 +TAX
04 November 2026 (2 Days)
New York, San Francisco, Austin, Seattle, Chicago
USD 1,900 +TAX
13 November 2026 (2 Days)
New York, San Francisco, Austin, Seattle, Chicago
USD 1,900 +TAX
23 November 2026 (2 Days)
New York, San Francisco, Austin, Seattle, Chicago
USD 1,900 +TAX

The United States continues to define the global frontier of technology and innovation, serving as the home to the world's most influential tech titans. From the legendary Silicon Valley and San Francisco Bay Area to emerging hubs like Austin, Seattle, and the Silicon Alley in New York, the US ecosystem remains unparalleled. Top-tier institutions such as MIT, Stanford, and Carnegie Mellon provide the research backbone for breakthroughs in Artificial Intelligence, Quantum Computing, and Cybersecurity. Our training programs are meticulously aligned with these industry-leading standards, ensuring that professionals can navigate the complexities of the modern digital landscape. We bridge the gap between academic theory and high-stakes corporate execution in the most competitive tech market on Earth.

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