This two-day foundational course introduces the core concepts of Experience Management and the use of Experience Level Agreements (XLAs). Participants will learn how to embed an experience focused culture within their organisation — whether for employees or customers — and how to use the Experience Management Optimisation Framework™ to measure, manage and improve experience outcomes systematically.
There are no prerequisites for this course.
Professionals and organisations aiming to enhance customer or employee experience by complementing traditional Service Level Agreements (SLAs) with experience-based measures (XLAs).
Introduction to XLAs and experience management
Deep dive into the Experience Framework
Practical, case studies, and real-world application
Delegates will engage in:
Experience Experience Management and XLA Foundation in Spain through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.
Experience Experience Management and XLA Foundation in a focused classroom environment in Spain. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.
Meet your team's training needs with Bilginç IT Academy's onsite Experience Management and XLA Foundation in Spain solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.
Join our public courses in our Spain facilities. Private class trainings will be organized at the location of your preference, according to your schedule.
Spain has rapidly transformed into one of Europe's most vibrant technology ecosystems, with Madrid, Barcelona, and Valencia emerging as major global innovation hubs. The country is home to prestigious institutions like the Polytechnic University of Catalonia and IE Business School, which fuel the growth of sectors ranging from telecommunications to renewable energy tech. As a leading destination for digital nomads and multinational tech headquarters, Spain prioritizes digital literacy and high-level software engineering skills. Our training programs in Spain are designed to support this flourishing market, providing certifications in Cloud Computing, Cybersecurity, and Data Science. We help professionals across the Iberian Peninsula stay ahead of industry trends and drive the digital transformation of Spain’s increasingly diversified and high-tech economy.
