ITIL® 4 Specialist: Create, Deliver and Support Training in United States of America

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 3 Days
  • Level: Expert
  • Price: From €2,000+VAT
  • Upcoming Date:
  • UK Based Global Training Provider

In this 3-day hands-on ITIL® 4 Specialist: Create, Deliver and Support Training in United States of America, you'll explore how to build, deliver, and support IT-enabled products and services in a structured, value-driven way.

Beyond the technical processes, you'll gain deep insight into team culture, collaboration, communication, innovation, and how to apply modern technologies like automation, AI, and continuous deployment to improve service quality.


Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum. 

Visit our official PeopleCert partner page here: Bilginç IT Academy – PeopleCert Official Partner


Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

To attend this course, you must hold an ITIL® 4 or ITIL® v3 Foundation certificate.
This ensures all participants have the essential baseline knowledge to dive deeper into advanced service management practices.

Who Should Attend

  • Professionals managing IT service operations

  • Individuals involved in the full product/service lifecycle (development to support)

  • Teams responsible for performance, stability, and continual improvement

  • Anyone ensuring services meet defined quality levels

Training Outline

Quick Refresher: ITIL 4 Fundamentals

  • Core principles, value streams, service value system

Creating Value Through New Services

  • Designing and launching a new service using value stream mapping

  • Integration of service design, testing, release, and change practices

Supporting Existing Live Services

  • Structured models for live service support

  • Key support practices: incident, knowledge, SLAs, monitoring

Tools & Technologies

  • Leveraging automation, RPA, AI, ML, and AIOps

  • Applying CI/CD pipelines to improve speed and consistency

Sourcing & Supplier Management

  • Build vs. buy decisions

  • Comparing outsourcing models

  • Managing service integration with multiple vendors

Why Choose Us

Experience ITIL® 4 Specialist: Create, Deliver and Support in United States of America through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from United States of America and worldwide, with flexible planning options for individual and corporate training needs.

Experience ITIL® 4 Specialist: Create, Deliver and Support in a focused classroom environment in United States of America. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite ITIL® 4 Specialist: Create, Deliver and Support in United States of America solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.
Contact us for more detail about our trainings and for all other enquiries!

Frequently asked questions about ITIL® 4 Specialist: Create, Deliver and Support Training Course in United States of America (FAQ)

This training is ideal for IT service management professionals, service desk managers, support leaders, operations teams, process owners, and anyone involved in designing, delivering, or improving digital services. It is especially useful for professionals who want to strengthen their practical service management capabilities and move toward advanced ITIL roles.

ITIL® 4 Specialist: Create, Deliver and Support is an advanced ITIL module focused on how digital products and services are designed, delivered, and supported in modern organizations. It helps professionals understand how to improve service performance, strengthen value streams, and build service capabilities that support business goals.

After completing this training, you can apply the concepts in service operations, support management, and service improvement initiatives. It also supports your progression in the ITIL qualification path and helps you build stronger expertise in managing end-to-end digital services. For many professionals, it becomes a practical foundation for leading service excellence initiatives.

Yes, this training is highly relevant for modern digital service teams because it focuses on practical service delivery, cross-functional collaboration, and continuous improvement. It supports organizations that want to improve service quality, responsiveness, and operational consistency in fast-changing digital environments.

The course typically covers service value streams, service performance, organizational structure, team capability, communication, employee satisfaction, continual improvement, and service delivery and support models. It focuses on how organizations can design and operate services in a way that is efficient, customer-focused, and aligned with business objectives.

This certification helps strengthen your profile for roles in IT service management, operations, support leadership, and service improvement. It shows that you understand how to organize teams, workflows, and practices to deliver effective digital services. For many professionals, it is a valuable step toward broader ITIL specialization and long-term career growth.

This module is important because organizations need more than theory to deliver reliable digital services. They need strong operating models, effective collaboration, and practical methods for service delivery and support. Create, Deliver and Support helps professionals connect ITIL concepts with day-to-day service operations and measurable business outcomes.

Participants learn how to create, deliver, and support services effectively across the service lifecycle. The course covers service design and development considerations, team culture, communication, value streams, workflow optimization, resource planning, and continual improvement. It also helps learners understand how different practices work together to deliver business value.

Absolutely. We do not only host trainings at public centers; we can also conduct them directly at your premises across United States of America. We can customize the curriculum to meet your team's specific needs and organize the session at your preferred location and date within United States of America.

Yes, we prioritize location flexibility. We offer live-streaming (hybrid) support for most of our trainings, synchronized with the United States of America time zone. If you are unable to visit our location, you can join our physical classroom setting interactively via our digital platforms and participate in hands-on workshops remotely from anywhere in United States of America.

ITIL® 4 Specialist: Create, Deliver and Support Training Course in United States of America Schedule

Join our public courses in our United States of America facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
04 July 2026 (3 Days)
New York, San Francisco, Austin, Seattle, Chicago
€2,000 +VAT
06 July 2026 (3 Days)
New York, San Francisco, Austin, Seattle, Chicago
€2,000 +VAT
07 July 2026 (3 Days)
New York, San Francisco, Austin, Seattle, Chicago
€2,000 +VAT
31 July 2026 (3 Days)
New York, San Francisco, Austin, Seattle, Chicago
€2,000 +VAT
20 August 2026 (3 Days)
New York, San Francisco, Austin, Seattle, Chicago
€2,000 +VAT
10 September 2026 (3 Days)
New York, San Francisco, Austin, Seattle, Chicago
€2,000 +VAT
18 September 2026 (3 Days)
New York, San Francisco, Austin, Seattle, Chicago
€2,000 +VAT
20 September 2026 (3 Days)
New York, San Francisco, Austin, Seattle, Chicago
€2,000 +VAT

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The United States continues to define the global frontier of technology and innovation, serving as the home to the world's most influential tech titans. From the legendary Silicon Valley and San Francisco Bay Area to emerging hubs like Austin, Seattle, and the Silicon Alley in New York, the US ecosystem remains unparalleled. Top-tier institutions such as MIT, Stanford, and Carnegie Mellon provide the research backbone for breakthroughs in Artificial Intelligence, Quantum Computing, and Cybersecurity. Our training programs are meticulously aligned with these industry-leading standards, ensuring that professionals can navigate the complexities of the modern digital landscape. We bridge the gap between academic theory and high-stakes corporate execution in the most competitive tech market on Earth.

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