Day 1
Business Analysis Concepts
The first section establishes the core concepts used in professional business analysis.
Topics include:
- IIBA® Business Analysis Core Concept Model
- Overview of IIBA® certifications
- ECBA®
- CCBA®
- CBAP®
- Advanced IIBA certification pathways
- Business Analysis best practices
- Common problems in Business Analysis processes
- Analytical approaches to solving Business Analysis problems
- The role of the Business Analyst
- Business Analyst responsibilities
- Levels of requirements
- Business Requirements
- User Requirements
- Solution Requirements
- System Requirements
Case Study: Mobile Banking Application
Participants apply the business analysis concepts to a mobile banking application scenario.
Activities include:
- Identifying the business need
- Analysing stakeholder expectations
- Separating different levels of requirements
- Assessing project scope
- Structuring solution expectations
Strategy Analysis
This section focuses on understanding business needs and defining the direction of a potential solution.
Topics include:
- Strategy Analysis
- Assessing the current state
- Defining a future-state approach
- Preparing Business Cases
- Defining Project Scope
- Benefit / Cost Studies
- Context Diagrams
- Risk Analysis
- Aligning solutions with business objectives
Participants learn how to assess a business need before translating it into a project or solution initiative.
Day 2
Business Analysis Planning and Monitoring
This section explores how Business Analysis activities should be planned, estimated, and monitored.
Topics include:
- Stakeholder Analysis
- Stakeholder identification
- Assessing stakeholder influence and interest
- Business Analysis effort estimation
- Requirements planning techniques
- Defining the Business Analysis approach
- Methodology selection
- Monitoring analysis activities
Requirement Life Cycle Management
This section covers the management of requirements from initial definition through change, implementation, and ongoing use.
Topics include:
- Requirements Traceability
- Requirement relationships
- Requirements Prioritization
- Defining priorities
- Requirements Management
- Managing requirement changes
- Requirements automation
- Maintaining requirements across the lifecycle
Participants learn that effective requirements engineering involves continuous management rather than documentation alone.
Business Analysis and Software Delivery Lifecycle Processes
This section examines how Business Analysis interacts with project management and software delivery.
Topics include:
- IIBA® Business Analysis Approach
- Relationship between Business Analysis and Project Management
- Comparing Business Analyst and Project Manager responsibilities
- Software delivery lifecycle
- Analysis activities throughout delivery
- CMMI Maturity Rating
- Process maturity
Business Analysis Competencies
This section focuses on the interpersonal and communication capabilities required of effective Business Analysts.
Topics include:
- Communication Techniques
- Creative Communication
- Stakeholder communication
- Conflict Management
- Negotiation Skills
- Facilitation
- Active listening
- Working with diverse stakeholder groups
Day 3
Requirements Analysis and Modelling
The final day focuses on analysing and representing requirements using structured modelling techniques.
Behaviour Models and UML Techniques
Topics include:
- Functional Use Cases
- System Use Cases
- Business Rules
- UML – Unified Modelling Language
- Behaviour modelling
- Representing system behaviour
Participants use use-case techniques to structure interactions between users and systems.
Data Models
Topics include:
- Class Diagrams
- Entity Relationship Diagrams
- Data entities
- Relationships
- Attributes
- Business data modelling
This section helps learners understand how business requirements can be reflected in underlying data structures.
Business and Process Flow Models
Topics include:
- Data Flow Diagrams
- Activity Diagrams
- State Diagrams
- Flowcharts
- Business process modelling
- Process flow analysis
- State transitions
Participants compare modelling techniques and identify where each may be most useful.
Solution Evaluation
This section focuses on determining whether a proposed or delivered solution addresses the underlying business need.
Topics include:
- Solution Evaluation
- Testing Techniques
- Verification Techniques
- Requirement validation
- Solution performance
- UAT – User Acceptance Testing
- Business acceptance
- Improvement opportunities
Applied Case Study
The programme includes a detailed case study in which participants apply IIBA®-aligned practices.
Activities include:
- Requirements definition
- Requirements analysis
- Requirements modelling
- Requirements documentation
- Stakeholder evaluation
- Solution evaluation
CBAP® Examination Preparation
The final part of the course introduces sample CBAP® questions and approaches for analysing examination scenarios.
Topics include:
- CBAP® question style
- Scenario-based questions
- BABOK® terminology
- Relationships between Knowledge Areas
- Exam analysis techniques
- Sample CBAP® exam practice
IIBA® Business Analysis Approach
The course follows the professional Business Analysis approach represented within IIBA® guidance.
Participants learn how to:
- Understand business needs
- Analyse stakeholder requirements
- Elicit requirements
- Model and document requirements
- Manage the requirements lifecycle
- Evaluate solutions
as part of an integrated Business Analysis process.
Professional Value of IIBA® Certification
IIBA® certifications provide a recognised way for Business Analysis professionals to demonstrate their knowledge and capabilities.
Potential benefits include:
- Demonstrating knowledge of the skills required to work effectively as a Business Analyst
- Showing competence in Business Analysis principles and practices
- Participation in a recognised international professional community
- Stronger professional positioning and career development opportunities
- Supporting continued development throughout a Business Analysis career
The course is designed not only to support CBAP® examination preparation, but also to help participants apply structured and effective Business Analysis practices directly in real project environments.
