Introduction to Copilot in Microsoft Dynamics 365 Sales Training in South Africa

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 1 Day
  • Level: Fundamentals
  • Price: Please contact for booking options
  • Upcoming Date:
  • UK & South Africa Based Global Training Provider

This intensive 1-day Introduction to Copilot in Microsoft Dynamics 365 Sales Training in South Africa is designed to introduce Microsoft’s next-generation AI assistant, Copilot, within the Dynamics 365 Sales environment.
Participants will explore how to configure, implement, and use Copilot specifically in the Sales application of Dynamics 365.

The course also provides an outlook on how Copilot integrates with other Dynamics 365 apps, equipping learners with a broad understanding of Microsoft’s AI ecosystem.


Why Attend This Training?

  • Ideal for professionals who want to bring AI-driven innovation into their Dynamics 365 ecosystem

  • Learn how to boost productivity for sales teams using Copilot

  • Understand cross-platform usage of Copilot with Power Platform and Teams

  • Get real-world configuration knowledge for future projects

  • Stay aligned with Microsoft’s responsible AI strategy


We can organize this training at your preferred date and location. Contact Us!

Prerequisites

  • Familiarity with cloud technologies is expected.

  • Prior exposure to Microsoft Power Platform is beneficial.

  • For virtual learners:

    • You must use two monitors for effective hands-on learning.

    • A modern web browser (such as Microsoft Edge or Google Chrome) is required.

    • Your browser must support Incognito or InPrivate mode (some corporate networks may block this).

What You Will Learn

By the end of this Introduction to Copilot in Microsoft Dynamics 365 Sales Training in South Africa, you will have gained knowledge and skills in the following areas:

  • Understand what Microsoft Dynamics 365 Copilot is

  • Learn how to configure Copilot for the Sales app

  • See how Copilot functions within Dynamics 365 Sales

  • Get introduced to Copilot in other Dynamics 365 modules

  • Understand Microsoft’s commitment to responsible AI practices

Training Outline

Module 1: What is Microsoft Dynamics 365 Copilot?

  • Overview of Microsoft Dynamics 365

  • Introduction to Microsoft Copilot

  • Real-world use cases of Copilot within the Sales module

  • Microsoft’s principles for responsible and ethical AI


Module 2: Configuring Copilot for Dynamics 365 Sales

  • Key steps to install and configure Copilot for Sales

  • Integrating Dynamics 365 with Exchange (SSS)

  • Setting up Copilot for the Power Platform environment

  • Enabling Copilot inside Dynamics 365 Sales

  • Configuring Copilot for Microsoft Teams


Module 3: Exploring Copilot in Action (Sales Focus)

  • How to use Copilot in real-life Sales scenarios

  • Leveraging Copilot within Microsoft Outlook

  • Collaborating using Microsoft Teams


Module 4: Expanding Copilot Across Dynamics 365

  • Introduction to Copilot in Dynamics 365 Customer Service

  • Introduction to Copilot in Dynamics 365 Field Service

Why Choose Us

Experience Introduction to Copilot in Microsoft Dynamics 365 Sales in South Africa through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from South Africa and worldwide, with flexible planning options for individual and corporate training needs.

Experience Introduction to Copilot in Microsoft Dynamics 365 Sales in a focused classroom environment in South Africa. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite Introduction to Copilot in Microsoft Dynamics 365 Sales in South Africa solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.


Contact us for more detail about our trainings and for all other enquiries!

Introduction to Copilot in Microsoft Dynamics 365 Sales Training Course in South Africa Schedule

Join our public courses in our South Africa facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
30 June 2026 (1 Day)
Cape Town, Johannesburg, Pretoria
07 July 2026 (1 Day)
Cape Town, Johannesburg, Pretoria
09 July 2026 (1 Day)
Cape Town, Johannesburg, Pretoria
13 July 2026 (1 Day)
Cape Town, Johannesburg, Pretoria
24 July 2026 (1 Day)
Cape Town, Johannesburg, Pretoria
14 August 2026 (1 Day)
Cape Town, Johannesburg, Pretoria
26 August 2026 (1 Day)
Cape Town, Johannesburg, Pretoria
07 October 2026 (1 Day)
Cape Town, Johannesburg, Pretoria

South Africa is the most advanced technological market on the continent, with Cape Town and Johannesburg acting as world-class centers for fintech, telecommunications, and digital entrepreneurship. Cape Town’s vibrant tech scene, often called 'Silicon Cape,' attracts international venture capital and research talent, while Johannesburg remains the industrial and financial heart of technical innovation. The country's top universities, including the University of Cape Town and Wits, provide a strong academic foundation for research in Artificial Intelligence and Big Data. Our educational frameworks in South Africa focus on equipping the professional workforce with the high-level skills needed to manage complex enterprise infrastructures. We provide elite training in Cybersecurity, Enterprise Architecture, and Data Science to support South Africa's leading role in the global digital economy.

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