ITIL AI Governance (Version 5) Training provides practical guidance on the principles and practices organisations need to govern artificial intelligence responsibly, effectively, and at scale.

Through this training, participants will:

Develop an understanding of AI governance principles and how they support responsible organisational AI adoption.
Learn to assess the business opportunities, benefits, and risks associated with artificial intelligence.
Use the ITIL AI Governance Improvement Model to assess, design, implement, and improve governance practices.
Explore ethical principles, risk management, regulatory requirements, accountability, and human oversight in AI governance.
Build the knowledge required to prepare for the ITIL AI Governance (Version 5) qualification exam.

ITIL AI Governance (Version 5) Training is a two-day extension module offering practical guidance for governing artificial intelligence responsibly, effectively, and at scale.

The course helps organisations and professionals realise the benefits of AI while identifying, assessing, and managing the risks associated with its adoption and use.

Participants will explore the fundamentals of AI governance, the relationship between governance and management, essential AI concepts, value creation, risk management, and the application of governance models.

The programme examines how organisations can align AI adoption with business objectives, establish appropriate governance mechanisms, and improve existing practices through the ITIL approach to continual improvement.

Important areas such as ethical responsibility, accountability, human oversight, regulatory compliance, and AI risk controls are also addressed.

The training also prepares participants for the ITIL AI Governance (Version 5) qualification examination.

Exams and Assessments

The ITIL AI Governance (Version 5) qualification exam is delivered online through PeopleCert.

Number of questions: 40 multiple-choice questions
Exam duration: 90 minutes
Exam format: Open book
Pass mark: 28 correct answers out of 40 (70%)
Exam provider: PeopleCert
Exam delivery: Online, at a time convenient for the learner

Open-Book Examination Rules:

Candidates may use only the official ITIL AI Governance (Version 5) book during the examination. Notes written within the book's text are permitted.

No other reference materials are allowed.

For corporate groups, we can organize this training as an on-site private group.

Prerequisites

There are no prerequisites for attending this course.

Who Should Attend

This course is designed for organisations and professionals seeking to accelerate success through the effective use of AI.

It is particularly suitable for:

Professionals involved in AI governance and management
Individuals responsible for using or overseeing AI solutions
Existing and new ITIL audiences
Professionals from PRINCE2 and DevOps Institute backgrounds
Anyone interested in supporting responsible and effective AI adoption within organisational processes

What You Will Learn

By the end of this course, participants will be able to:

Explain the fundamentals of artificial intelligence, governance, and AI governance, including the relationships between these concepts.
Define essential AI concepts, types, characteristics, and models, and explain how they influence AI behaviour, use cases, risks, and governance requirements.
Describe how AI supports value creation and organisational outcomes.
Evaluate the benefits, risks, and trade-offs associated with AI adoption and use.
Explain AI risks, ethical principles, and countermeasures, and how they shape governance requirements and controls.
Apply the ITIL AI Governance Improvement Model to assess, design, implement, and maintain AI governance practices.
Apply AI governance principles across practical business scenarios, organisational environments, and supplier relationships.
Connect AI governance practices with relevant frameworks, regulations, and industry standards.
Recognise the importance of accountability, oversight, and human-centric approaches in responsible AI governance.
Develop the knowledge required to prepare for the ITIL AI Governance (Version 5) qualification exam.

Training Outline

1. The AI World and the Need for AI Governance

Explore why AI governance is becoming increasingly important as artificial intelligence transforms workplaces, business activities, and organisational operations.

This section examines the growing need for governance arrangements as AI adoption expands and organisations adapt to new opportunities and challenges.

2. What Is Governance?

Understand the fundamental principles of governance and their role in organisational decision-making.

Explore how governance mechanisms support the responsible, controlled, and effective use of artificial intelligence.

3. What Is AI and What Can Be Governed?

Examine the fundamentals of artificial intelligence, its applications, associated risks, and the areas that require governance.

Learn how different AI types and characteristics influence the need for appropriate controls, accountability, and oversight.

4. When AI Governance Fails: Capabilities, Risks, and Controls

Explore common AI-related risks and governance failures that organisations may encounter.

Examine how effective controls, risk management practices, and governance mechanisms can help reduce these risks and support more reliable AI use.

5. ITIL as a Governance Toolkit

Discover how ITIL frameworks, models, and principles can be applied to support AI governance.

Understand the role of ITIL in structuring governance practices, improving processes, and enabling continual improvement.

6. ITIL AI Governance Improvement Model: Assess and Stress-Test, Define and Design

Explore how the ITIL AI Governance Improvement Model supports the evaluation and development of AI governance arrangements.

This section focuses on the Assess and Stress-Test and Define and Design stages, examining how organisations can review existing governance practices and develop an effective governance approach.

7. ITIL AI Governance Improvement Model: Implement and Maintain

Examine the Implement and Maintain stages of the ITIL AI Governance Improvement Model.

Learn how AI governance practices can be embedded into organisational processes, operated effectively, maintained, and continually improved.

8. AI in Your World: Unlock AI in Your Role, Industry, and Organisational Function

Explore how artificial intelligence can create value across different professional roles, industries, and organisational functions.

Develop an understanding of the benefits, opportunities, and business outcomes that AI can support within specific working environments.

9. Connecting AI Governance with Frameworks, Regulations, and Standards

Examine how AI governance can be aligned with established governance frameworks, regulatory requirements, and industry standards.

Explore approaches to ensuring that organisational AI governance practices remain consistent with relevant regulations and recognised standards.

Why Choose Us

Leading UK-based global training provider since 1995.

Experience ITIL AI Governance (Version 5) in United Arab Emirates through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

Delivery Method: Online Instructor-Led
Participation Model: Public / Private (In-house)
Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
Worldwide Access: Join our live virtual classrooms from United Arab Emirates or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience ITIL AI Governance (Version 5) through face-to-face Classroom Based training in United Arab Emirates. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

Delivery Method: Classroom Based
Participation Model: Public / Private (In-house)
Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange ITIL AI Governance (Version 5) in United Arab Emirates as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

Delivery Method: Onsite
Participation Model: Private (In-house)
Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
Worldwide Onsite Delivery: Arrange the training in United Arab Emirates or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.