Module One
Effective Communication Strategies
TOPIC A
- Apply Core Communication
- Helpful Workplace Language
- Active Listening Skills
- Elements to Paraphrase
TOPIC B
- Dealing with Communication Overload
- Filtering Through the Noise
TOPIC C
- Communicating Ethically
- Define and align your values
- Open Communication
- Beware of bias
- Lead by example
- Don’t be afraid to admit mistakes
TOPIC D
- Communicating with Influence
- Your Ability to Influence
TOPIC E
- Observing and Controlling Nonverbal Communication
- Nonverbal Com
- Body Language
- Position
- Proximity
- Posture
- Eye Contact
- Gestures
- Guidelines for Observing Nonverbal Communication
Module 2
The Secret Ingredient to Relationship Building
TOPIC A
- Create a Connection with your Team
- Communication Barriers
- Guidelines for Creating Connections
TOPIC B
- Adapting to Different Communication Styles
- Primary Communication Styles
- Collaborator
- Contributor
- Inquisitor
- Director
Your Listening Style
TOPIC C
- Cross-Cultural Communication
- Five Causes of Cultural Barriers
- Overcome Cross-Cultural Barriers
- Embrace Diversity and Accommodate Cultural Differences
- Promote Open Communication
- Lead Open Discussions About Team Norms and Shared Company Culture
- Rally The Team Around a Shared Vision Or Common Cause
Module Three
Communicating During Conflict and Change
TOPIC A
- Communicating Through Conflict
- Organizational Stress
- Stress Management
- Anger Management
- "I" Statements
- Mediation
Guidelines for Communicating Through Conflict
TOPIC B
- Communicating Through Change
- Critical Steps for Leading a Team Through Change
- Create a Compelling Case for Change
- Prioritize transparent and consistent communication
- Commit to Consistent Listening and Responding to Employee Needs
- Recognize and celebrate successes, large and small
- Guidelines for Communicating Through Change
Module Four
- Navigating Difficult Conversations
- Overcoming the Challenge of Difficult Conversations
- Five Steps in Discussing Recurring Problems
- Step : Raise the Issue
- The Importance of Follow-Up
- Discussion Is the Difference
Personal Action Plan
- When Not to Give Critical Feedback
- For Giving Feedback To Ensure Understanding
- Guidelines for Giving Constructive Feedback
- Case Study
