Kendiniz ve teknik olmayan profesyoneller arasındaki farklılıkları fark edin ve yönetin
Teknik olmayan profesyonellere net mesajlar verin
Ortak anlayışı oluşturmak için sözlü olan ve olmayan teknikleri uygulayın
İlişkileri güçlendirmek ve performans hedeflerine erişmek için bir iletişim sistemini stratejik bir biçimde uygulayın.
Daha iyi iş ilişkilerini destekleyen aktif öğrenim becerileri geliştirin
Farklı iletişim bağlamlarında mesajınızı iletin
Projeleri daha hızlı tamamlamak ve itibarınızı arttırmak için etkileme becerilerini kullanın
Çatışmaları verimli bir şekilde yönetebilir olun
Başarıya ulaşmak için teknik profesyonellerin, teknik konulardaki özelliklerine ek olarak güçlü ve esnek kişiler arası becerileri ve iletişim becerileri olmalıdır.
All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them. |
Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.
Identifying Differences Between Technical and Nontechnical Professionals
Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
Understanding the impact of generational characteristics on communication within and outside of technical areas
Analyzing your own work situation based on communication needs and expectations
Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances
Distinguishing communication style preferences to better understand and influence others
Determining your personal communication styles with the DiSC® profile
Identifying the strengths and limitations of your DiSC® profile
Using behavioral clues to determine others’ personal styles
Describing how to more effectively work with other styles
Strategically Applying a Communication System to Enhance Relationships
Differentiating between verbal and nonverbal communications
Assessing your own nonverbal traits and developing an improvement plan
Identifying criteria for establishing trust and building credibility
Using a communication model to conduct more effective conversations
Developing Active Listening Skills to Promote Better Work Relationships
Recognizing the role of listening in effective communications
Knowing when and how to acknowledge emotions and ideas
Applying effective listening techniques to own work situations
Communication Strategies to Help You Achieve Your Goals
Determining when to use open and closed-ended questions
Demonstrating and applying the effective use of informing, directing and criticizing
Productively Managing Conflict
Using and applying the AEIOU model to assertively build shared expectations
Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
Developing an action plan to apply these techniques to your own work situations
Sınıf eğitimlerimizi Azerbaycan ofislerimizde düzenlemekteyiz. Kurumunuza özel eğitimleri ise, dilediğiniz tarih ve lokasyonda organize edebiliriz.