Module 1 - Introduction to ISO 22361 and crisis management
Develop a strong understanding of crisis management principles and the guidance provided by ISO 22361.
- Overview of crisis management concepts and terminology
- Introduction to ISO 22361 guidance
- The role of crisis management within organisational resilience
- Crisis characteristics and lifecycle stages
- Governance, leadership, and accountability
- Benefits of a structured crisis management capability
Module 2 - Understanding crisis environments and organisational context
Explore the factors that influence crisis management planning and decision-making.
- Internal and external organisational context
- Stakeholder expectations and communication requirements
- Emerging threats and disruption scenarios
- Regulatory and governance considerations
- Risk-informed decision-making principles
- Organisational culture and crisis readiness
Module 3 - Establishing the crisis management framework
Learn how to build and maintain a crisis management capability that supports effective decision-making and coordination.
- Crisis management governance structures
- Defining roles, responsibilities, and authorities
- Crisis management policies and procedures
- Developing crisis management teams
- Building leadership competence and capability
- Resource planning and preparedness
Module 4 - Crisis anticipation and preparedness
Develop the ability to identify potential crises and prepare the organisation to respond effectively.
- Threat identification and environmental scanning
- Crisis risk assessment approaches
- Scenario planning techniques
- Crisis preparedness planning
- Escalation criteria and activation procedures
- Readiness assessment and capability reviews
Module 5 - Crisis prevention and mitigation
Explore strategies that help reduce the likelihood and impact of crisis events.
- Preventive controls and mitigation strategies
- Building organisational resilience
- Risk reduction planning
- Protecting critical services and operations
- Stakeholder engagement and awareness
- Monitoring indicators and early warning mechanisms
Module 6 - Crisis response management
Learn how to coordinate and manage crisis response activities during rapidly evolving situations.
- Crisis response principles
- Decision-making under pressure
- Command, control, and coordination structures
- Managing information and situational awareness
- Crisis communications and stakeholder engagement
- Supporting executive leadership during crises
Module 7 - Crisis recovery and organisational learning
Understand how organisations recover from crises and use lessons learned to improve future performance.
- Recovery planning and coordination
- Business restoration priorities
- Post-crisis reviews and evaluations
- Lessons learned processes
- Corrective and preventive actions
- Strengthening future preparedness
Module 8 - Practical exercises and application
Apply crisis management principles through realistic incident and major incident scenarios and facilitated activities.
- Scenario-based crisis simulations
- Crisis leadership exercises
- Decision-making workshops
- Crisis communication activities
- Response and recovery planning exercises
- Group discussions and peer learning activities
Exams and assessments
This course includes practical exercises, quizzes, scenario-based activities, and facilitated discussions designed to reinforce learning and prepare participants for certification.
The PECB Lead Crisis Manager examination is taken after the course and assesses learners across four competency domains covering crisis management principles, framework implementation, preparedness activities, and response and recovery practices.
For candidates attending through a PECB Partner, the course fee includes the first exam attempt, one free retake, the certification application fee, and the first year of the Annual Maintenance Fee. All certification activities must be completed within 12 months of the course completion date.
Hands-on learning
This course provides extensive practical learning opportunities through realistic crisis management scenarios and interactive exercises.
Hands-on activities include:
- Crisis management framework design exercises
- Crisis anticipation and risk assessment activities
- Scenario planning workshops
- Crisis response simulations
- Decision-making and leadership exercises
- Crisis communication planning activities
- Recovery planning exercises
- Lessons learned and continual improvement workshops
