Module 1 – Introduction to ISO 22361 and Crisis Management
Develop an understanding of the core principles of crisis management and the guidance provided by ISO 22361.
- Key crisis management concepts and terminology
- Introduction to ISO 22361 guidance
- The role of crisis management within organisational resilience
- Characteristics of crises and key lifecycle stages
- Governance, leadership and accountability
- Benefits of establishing a structured crisis management capability
Module 2 – Understanding Crisis Environments and Organisational Context
Explore the internal and external factors that influence crisis planning and decision-making.
- Internal and external organisational context
- Stakeholder expectations and communication requirements
- Emerging threats and potential disruption scenarios
- Regulatory and governance considerations
- Principles of risk-informed decision-making
- Organisational culture and crisis readiness
Module 3 – Establishing the Crisis Management Framework
Learn how to design and maintain a crisis management capability that supports effective decision-making and coordination.
- Crisis management governance structures
- Defining roles, responsibilities and authorities
- Crisis management policies and procedures
- Developing crisis management teams
- Building leadership competence and capability
- Resource planning and preparedness
Module 4 – Crisis Anticipation and Preparedness
Develop the ability to identify potential crises and prepare the organisation to respond effectively.
- Threat identification and environmental scanning
- Approaches to crisis risk assessment
- Scenario planning techniques
- Crisis preparedness planning
- Escalation criteria and activation procedures
- Readiness assessments and capability reviews
Module 5 – Crisis Prevention and Mitigation
Examine strategies that can reduce either the likelihood or potential impact of crisis events.
- Preventive controls and mitigation strategies
- Strengthening organisational resilience
- Risk reduction planning
- Protecting critical services and operations
- Stakeholder engagement and awareness
- Monitoring indicators and early-warning mechanisms
Module 6 – Crisis Response Management
Explore how crisis response activities can be managed and coordinated during fast-moving and high-pressure situations.
- Core principles of crisis response
- Decision-making under pressure
- Command, control and coordination structures
- Information management and situational awareness
- Crisis communication and stakeholder engagement
- Supporting executive leadership during crisis situations
Module 7 – Crisis Recovery and Organisational Learning
Understand how organisations recover from crises and use lessons learned to strengthen future performance.
- Recovery planning and coordination
- Priorities for restoring business operations
- Post-crisis reviews and evaluations
- Lessons learned processes
- Corrective and preventive actions
- Strengthening future preparedness
Module 8 – Practical Exercises and Application
Apply crisis management concepts through realistic incident and major-incident scenarios supported by facilitated activities.
- Scenario-based crisis simulations
- Crisis leadership exercises
- Decision-making workshops
- Crisis communication activities
- Response and recovery planning exercises
- Group discussions and peer-learning activities
Exams and Assessments
The course includes practical exercises, quizzes, scenario-based activities and facilitated discussions designed to reinforce learning and support certification preparation.
The PECB Lead Crisis Manager examination is taken after the course and assesses participants across four main competency areas:
- Crisis management principles
- Implementation of the crisis management framework
- Preparedness activities
- Response and recovery practices
For candidates attending through a PECB Partner, the course fee includes:
- The first examination attempt
- One free examination retake
- The certification application fee
- The first year of the Annual Maintenance Fee
All certification activities must be completed within 12 months of the course completion date.
Hands-On Learning
The programme provides extensive practical learning through realistic crisis management scenarios and interactive exercises.
Hands-on activities include:
- Crisis management framework design exercises
- Crisis anticipation and risk assessment activities
- Scenario planning workshops
- Crisis response simulations
- Decision-making and leadership exercises
- Crisis communication planning
- Recovery planning exercises
- Lessons learned and continual improvement workshops
