Introduction to Microsoft 365 and AI Administration (AB-900) Training in Canada

This one-day course provides a foundational introduction to Microsoft 365, Microsoft 365 Copilot, and AI-powered agents, with a focus on core services and basic administrative capabilities. Learners explore the essential concepts that underpin Microsoft 365 administration, including service architecture, security foundations, and data protection and governance. Building on this foundation, the course introduces Microsoft 365 Copilot and Copilot agents, explaining how AI can be used to automate tasks, enhance collaboration, and personalise user experiences across the Microsoft 365 suite. The course is structured around two learning paths and is designed to develop understanding without requiring prior hands-on administrative experience.

Before attending this course, learners should have basic functional experience with Microsoft 365 services and a proficient understanding of general IT practices. No prior experience with Microsoft 365 administration, Copilot, or AI agents is required, as the course is designed for learners at a beginning level.

Target audience

This course is designed for beginning-level technical IT professionals and novice administrators who are seeking a foundational understanding of Microsoft 365 services and Microsoft 365 Copilot. It is suitable for learners who want to understand the essential components, concepts, and capabilities required to utilise and manage Microsoft 365, Copilot, and agents, without the need for prior hands-on administrative experience.

Introduction to the course

• Overview of the course structure and learning paths.
• Introduction to Microsoft 365, Copilot, and AI-powered agents.
• Understanding the scope and objectives of the course.

Learning Path 1: Explore Microsoft 365 administration

Introduction to Microsoft 365 core services and admin controls

• Overview of Microsoft 365 services and workloads.
• Understanding tenant-level administration and management concepts.
• Introduction to administrative controls used to manage Microsoft 365 environments.
• Instructor-led demonstration reinforcing key administrative concepts.

Explore Microsoft 365 security foundations

• Introduction to security concepts within Microsoft 365.
• Overview of identity, access, and protection principles.
• Understanding foundational security services used in Microsoft 365.
• Instructor-led demonstration highlighting key security topics.

Protect and govern data in Microsoft 365

• Overview of data protection concepts in Microsoft 365.
• Introduction to data governance and compliance principles.
• Understanding how organisations protect and manage information.
• Instructor-led demonstration focusing on data protection and governance scenarios.

Learning Path 2: Explore Microsoft 365 Copilot and agent administration

Explore Microsoft 365 Copilot and agents

• Introduction to Microsoft 365 Copilot and AI-powered agents.
• Understanding how Copilot uses AI to automate tasks and enhance collaboration.
• Overview of scenarios where Copilot and agents are used across Microsoft 365.
• Instructor-led demonstration illustrating Copilot and agent capabilities.

Perform basic administrative tasks for Microsoft 365 Copilot

• Overview of administrative concepts related to Microsoft 365 Copilot.
• Understanding basic configuration and management considerations.
• Reviewing administrative responsibilities associated with Copilot usage.
• Instructor-led demonstration of basic Copilot administration concepts.

Perform basic administrative tasks for Microsoft 365 Copilot agents

• Introduction to administrative tasks related to Copilot agents.
• Understanding how agents are managed within Microsoft 365.
• Reviewing considerations for administering and supporting Copilot agents.
• Instructor-led demonstration focusing on Copilot agent administration.

Exams and assessments

This course helps students to prepare for the related Microsoft certification exam, AB-900: Copilot and Agent Administration Fundamentals. Each module includes assessment questions designed to support preparation for the certification exam. They are intended to help learners reinforce their understanding of key concepts and exam study areas, including Microsoft 365 administration and Microsoft 365 Copilot and agent administration. An exam voucher for the AB-900 exam is available separately. This exam is optional, and is not delivered as part of the course.

Hands-on learning

There are no learner hands-on labs included in this course. Each module concludes with a 15-minute instructor-led demonstration, allowing learners to observe key concepts and administrative tasks in context. These demonstrations are designed to reinforce understanding and provide practical insight without requiring direct interaction with the environment.