Please note: The MS-900 Introduction to Microsoft 365 course has been retired and replaced by AB-900 – Introduction to Microsoft 365 and AI Administration.

This one-day course provides a foundation in Microsoft 365, Microsoft 365 Copilot, and AI-powered agents, with an emphasis on core services and introductory administration concepts.

Participants begin by exploring the essential elements of Microsoft 365 administration, including service architecture, administrative controls, security foundations, data protection, and governance. Building on these concepts, the programme introduces Microsoft 365 Copilot and Copilot agents and explains how AI can support task automation, improve collaboration, and create more personalised user experiences across Microsoft 365.

The course is organised around two main Learning Paths and is designed to develop understanding without requiring previous hands-on experience in Microsoft 365 administration, Copilot, or AI agent management.

For corporate groups, we can organize this training as an on-site private group.

Prerequisites

Participants should ideally have:

Basic functional experience with Microsoft 365 services,
A good general understanding of IT practices.

Previous experience with Microsoft 365 administration, Copilot, or AI-powered agents is not required.

Who Should Attend

This course is particularly suitable for:

Beginning-level technical IT professionals,
New Microsoft 365 administrators,
Learners who want to understand the main components of Microsoft 365,
Technical professionals seeking introductory knowledge of Microsoft 365 Copilot and agents,
Individuals who want to understand Microsoft 365 and AI administration without prior hands-on administrative experience.

What You Will Learn

By the end of this course, participants will be able to:

Describe the core services and key components of Microsoft 365,
Explain fundamental administrative controls used in Microsoft 365 environments,
Identify Microsoft 365 security foundations and governance concepts,
Describe how information is protected and governed in Microsoft 365,
Explain the purpose and capabilities of Microsoft 365 Copilot and Copilot agents,
Describe basic administrative tasks associated with Microsoft 365 Copilot,
Describe basic administrative tasks associated with Microsoft 365 Copilot agents.

Training Outline

Course Introduction

Overview of the course structure
Introduction to the Learning Paths
Introduction to Microsoft 365
Introduction to Microsoft 365 Copilot
Understanding AI-powered agents
Course scope and objectives

Learning Path 1 – Explore Microsoft 365 Administration

Introduction to Microsoft 365 Core Services and Admin Controls

Overview of Microsoft 365 services and workloads
Understanding tenant-level administration
Microsoft 365 environment management concepts
Introduction to administrative controls
Fundamentals of user and service administration
Instructor-led demonstration of key administration concepts

Explore Microsoft 365 Security Foundations

Introduction to Microsoft 365 security concepts
Identity principles
Access Management concepts
Protection fundamentals
Overview of foundational Microsoft 365 security services
Instructor-led demonstration of key security topics

Protect and Govern Data in Microsoft 365

Introduction to Data Protection
Data Governance concepts
Compliance fundamentals
Protecting organisational information
Managing and governing data
Instructor-led demonstration of Data Protection and Governance scenarios

Learning Path 2 – Explore Microsoft 365 Copilot and Agent Administration

Explore Microsoft 365 Copilot and Agents

Introduction to Microsoft 365 Copilot
Introduction to AI-powered agents
How Copilot supports task automation
Using Copilot to improve collaboration
Common Copilot scenarios across Microsoft 365
Agent use cases
Instructor-led demonstration of Copilot and agent capabilities

Perform Basic Administrative Tasks for Microsoft 365 Copilot

Overview of Copilot administration concepts
Basic configuration considerations
Management considerations
Administrator responsibilities associated with Copilot usage
Instructor-led demonstration of basic Copilot administration

Perform Basic Administrative Tasks for Microsoft 365 Copilot Agents

Introduction to Copilot agent administration
Understanding how agents are managed in Microsoft 365
Agent support considerations
Administrative responsibilities for Copilot agents
Instructor-led demonstration of Copilot agent administration

Exams and Assessments

This course supports preparation for the AB-900: Copilot and Agent Administration Fundamentals certification exam.

Each module includes:

Assessment questions designed to reinforce key concepts,
Review activities covering Microsoft 365 administration,
Exam preparation questions related to Copilot and agent administration.

The AB-900 exam voucher is available separately and is not included with the course. The certification exam is optional and is not delivered as part of the training.

Hands-On Learning

This course does not include individual learner hands-on labs.

Instead, each module concludes with an approximately 15-minute instructor-led demonstration.

These demonstrations allow learners to observe:

Core Microsoft 365 administration activities,
Security and governance concepts in context,
Microsoft 365 Copilot administration,
Copilot agent management scenarios.

This approach provides practical context while keeping the course accessible to learners without prior hands-on administrative experience.

Why Choose Us

Leading UK-based global training provider since 1995.

Experience Introduction to Microsoft 365 and AI Administration (AB-900) through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

Delivery Method: Online Instructor-Led
Participation Model: Public / Private (In-house)
Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
Worldwide Access: Join our live virtual classrooms from anywhere in the world or arrange a dedicated online training program for your organization.

Experience Introduction to Microsoft 365 and AI Administration (AB-900) in a professional face-to-face classroom environment. Classroom Based training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class exclusively for your organization.

Delivery Method: Classroom Based
Participation Model: Public / Private (In-house)
Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Introduction to Microsoft 365 and AI Administration (AB-900) as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

Delivery Method: Onsite
Participation Model: Private (In-house)
Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
Worldwide Onsite Delivery: Bilginç IT Academy trainers can travel internationally to deliver dedicated training programs at your preferred location.

Introduction to Microsoft 365 and AI Administration (AB-900) Training