Advanced Lean Techniques & Understanding Customers Training in Switzerland

  • Learn via: Classroom
  • Duration: 2 Days
  • Level: Expert
  • Price: From €1,235+VAT
We can host this training at your preferred location. Contact us!

Master next level Lean Six Sigma tools.

Take your toolbox skillset further and develop your ability to use a wide range of advanced lean tools and techniques - both within the context of an improvement project or in Lean deployment. With this extended range of techniques, you will be able to better understand your customer and the value your processes provide.

Delegates must already hold a Lean Six Sigma Green Belt or Lean Practitioner certification

As a result of attending this course delegates will be able to:

  • Identify opportunities to apply broader approaches for improvement across their organisational business system
  • Deepen their understanding and application of the lean thinking principles
  • Enhance their business’ approach to understanding customer requirements through surveys and journey mapping
  • Deepen their understanding of value from the perspective of the customer to develop new theories for product, service and process improvement

Advanced Lean Techniques

  • Requirements for the effective use of advanced Lean Six Sigma Techniques
  • Lean thinking
  • Leader standard work
  • Kata thinking
  • The visual performance management system
  • Set-up reduction (SMED)
  • Total Productive Maintenance

Understanding Customers

  • Lean Six Sigma in a service environment
  • Service failure demand
  • Customer-supplier quality perceptions
  • The customer-focused organisation and knowing your customer
  • Understanding the customer journey
  • Assessing customer satisfaction
  • Customer surveys & the survey process


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Switzerland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
24 August 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
26 August 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
26 August 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
25 August 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
02 September 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
03 September 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
02 October 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
10 October 2024
Bern, Zürih, Cenevre
2 Days
Advanced Lean Techniques & Understanding Customers Training Course in Switzerland

Switzerland, or officially known as the Swiss Confederation, is a federated country of central Europe. Because of its linguistic diversity, Switzerland is known by a variety of native names, such as Schweiz, Suisse, Svizzera and Svizra. While Bern is the administrative capital, Lausanne is the judicial centre of Switzerland. Zurich, Geneva and Basel are bases of some important international organisations such as the WTO, the WHO and FIFA. The country is well-known for its high welfare; Switzerland has the highest nominal wealth per adult.

Alongside the beautiful scenery, tourists visit Switzerland for the country's cultural attractions. There are many museums, galleries and historic buildings within popular cities such as Zurich, Geneva, and Lausanne. One of the most popular things to do is a train journey to the Top of Europe; Jungfraujoch. The longest glacier in Europe, the Great Aletsch Glacier begins at Jungfraujoch, and is also a UNESCO World Heritage Site.

Experience a paradigm shift in IT training with Bilginç IT Academy as we cater to the specific needs of Switzerland. Our training catalog showcases an array of Certification Exam preparation courses and accredited corporate training options, all delivered with innovative methodologies that will transform your learning journey.
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