ITIL® 4 Specialist: Plan, Implement and Control Training in Denmark

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 3 Days
  • Level: Intermediate
  • Price: From DKK 26,900 +TAX
  • Upcoming Date:

This three-day course is part of the ITIL® 4 Practice Manager pathway and equips learners with practical knowledge of five essential ITIL practices focused on planning, implementing, and controlling IT services. These practices are IT Asset Management, Change Enablement, Deployment Management, Release Management, and Service Configuration Management.

Participants will explore these practices in depth, learning how to apply them strategically and operationally to support service reliability, enable effective change, and manage digital and physical assets across the organisation. The course blends theory with practical application, enabling learners to understand how to assess, integrate, and optimise each practice using the ITIL Maturity Model.



Prerequisites

Participants must hold either the ITIL® 4 Foundation or ITIL® v3 Foundation certification. Familiarity with the concept of value streams is expected, as it will be referenced throughout the course.

Target audience

This course is designed for IT professionals seeking to apply best practice guidance across service planning and delivery, including:

  • Professionals working in asset, change, or release management roles
  • IT operations staff responsible for service deployment and control
  • Configuration and deployment leads managing IT services and infrastructure
  • Service management practitioners seeking structured frameworks for continuous improvement
  • Individuals working toward ITIL® 4 Practice Manager or Master certification

For corporate groups, we can organize this training as an on-site private group.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

By the end of this course, learners will be able to:

  • Define the key concepts, value, and challenges of the five practices covered
  • Describe the processes, activities, and roles associated with each practice
  • Understand how technology and third-party involvement support each practice
  • Apply the ITIL Maturity Model to assess and enhance practice performance
  • Align practice objectives with ITIL 4 guiding principles and organisational goals
  • Integrate these practices within service value streams to drive business outcomes
  • Identify key metrics and success factors to measure practice effectiveness

Training Outline

Introduction and maturity assessment

  • Recap of service value systems and the role of value streams
  • Overview of the ITIL capability model for assessing practice maturity

IT Asset Management

  • Lifecycle management of IT assets, both hardware and software
  • Tracking, controlling, and optimising asset use to reduce costs and risk
  • Managing compliance and supporting IT planning
  • Integration with configuration and change enablement

Change Enablement

  • Managing changes to services and systems while minimising risk
  • Establishing change models, workflows, and authorisation processes
  • Coordinating with deployment and release management
  • Success factors and KPIs for assessing change performance

Deployment Management

  • Moving new or changed services into production environments
  • Coordinating with release and configuration teams
  • Ensuring alignment between development, testing, and live operations
  • Supporting automation and agile methodologies

Release Management

  • Planning and controlling the build, test, and deployment of releases
  • Ensuring integrity between live and development environments
  • Managing stakeholder communications and service readiness
  • Aligning with change and deployment for smooth transitions

Service Configuration Management

  • Creating and maintaining accurate service configuration data
  • Defining configuration items and their relationships
  • Enabling traceability, impact analysis, and governance
  • Tools and approaches to maintain configuration integrity

Integration and optimisation

  • Cross-practice alignment and synergies
  • Using the maturity model to assess and improve practice capability
  • Embedding practices into daily operations and long-term strategy

Exams and assessments

The course includes an online certification exam:

  • 60 multiple-choice questions
  • 90 minutes duration
  • Closed book
  • Pass mark: 39 out of 60 (65%)
  • The exam is delivered online by PeopleCert and can be taken at the learner’s convenience after the course

From 2023, all PeopleCert Global Best Practice certifications must be renewed every three years.

Hands-on learning

Throughout the course, learners will:

  • Participate in scenario-based activities to reinforce key concepts
  • Collaborate on real-world service planning and change scenarios
  • Use guided exercises to map maturity and align practice outcomes with business needs
  • Share experiences and best practices with peers and instructors

Why Choose Us

Leading UK-based global training provider since 1995.

Experience ITIL® 4 Specialist: Plan, Implement and Control in Denmark through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Denmark or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience ITIL® 4 Specialist: Plan, Implement and Control through face-to-face Classroom Based training in Denmark. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange ITIL® 4 Specialist: Plan, Implement and Control in Denmark as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Denmark or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

ITIL® 4 Specialist: Plan, Implement and Control Training Course in Denmark Schedule

Join our public courses in our Denmark facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

For corporate groups, we can organize this training as an on-site private group.
10 oktober 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 26,900 +TAX
04 november 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 26,900 +TAX
10 november 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 26,900 +TAX
17 november 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 26,900 +TAX
05 januar 2027 (3 Days)
Copenhagen, Aarhus, Odense
DKK 26,900 +TAX
01 februar 2027 (3 Days)
Copenhagen, Aarhus, Odense
DKK 26,900 +TAX
10 februar 2027 (3 Days)
Copenhagen, Aarhus, Odense
DKK 26,900 +TAX
14 februar 2027 (3 Days)
Copenhagen, Aarhus, Odense
DKK 26,900 +TAX

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