ITIL® 4 Specialist: Plan, Implement and Control Training in Norway

This three-day course is part of the ITIL® 4 Practice Manager pathway and equips learners with practical knowledge of five essential ITIL practices focused on planning, implementing, and controlling IT services. These practices are IT Asset Management, Change Enablement, Deployment Management, Release Management, and Service Configuration Management.

Participants will explore these practices in depth, learning how to apply them strategically and operationally to support service reliability, enable effective change, and manage digital and physical assets across the organisation. The course blends theory with practical application, enabling learners to understand how to assess, integrate, and optimise each practice using the ITIL Maturity Model.

Prerequisites

Participants must hold either the ITIL® 4 Foundation or ITIL® v3 Foundation certification. Familiarity with the concept of value streams is expected, as it will be referenced throughout the course.

Target audience

This course is designed for IT professionals seeking to apply best practice guidance across service planning and delivery, including:

• Professionals working in asset, change, or release management roles
• IT operations staff responsible for service deployment and control
• Configuration and deployment leads managing IT services and infrastructure
• Service management practitioners seeking structured frameworks for continuous improvement
• Individuals working toward ITIL® 4 Practice Manager or Master certification

By the end of this course, learners will be able to:

• Define the key concepts, value, and challenges of the five practices covered
• Describe the processes, activities, and roles associated with each practice
• Understand how technology and third-party involvement support each practice
• Apply the ITIL Maturity Model to assess and enhance practice performance
• Align practice objectives with ITIL 4 guiding principles and organisational goals
• Integrate these practices within service value streams to drive business outcomes
• Identify key metrics and success factors to measure practice effectiveness

Introduction and maturity assessment

• Recap of service value systems and the role of value streams
• Overview of the ITIL capability model for assessing practice maturity

IT Asset Management

• Lifecycle management of IT assets, both hardware and software
• Tracking, controlling, and optimising asset use to reduce costs and risk
• Managing compliance and supporting IT planning
• Integration with configuration and change enablement

Change Enablement

• Managing changes to services and systems while minimising risk
• Establishing change models, workflows, and authorisation processes
• Coordinating with deployment and release management
• Success factors and KPIs for assessing change performance

Deployment Management

• Moving new or changed services into production environments
• Coordinating with release and configuration teams
• Ensuring alignment between development, testing, and live operations
• Supporting automation and agile methodologies

Release Management

• Planning and controlling the build, test, and deployment of releases
• Ensuring integrity between live and development environments
• Managing stakeholder communications and service readiness
• Aligning with change and deployment for smooth transitions

Service Configuration Management

• Creating and maintaining accurate service configuration data
• Defining configuration items and their relationships
• Enabling traceability, impact analysis, and governance
• Tools and approaches to maintain configuration integrity

Integration and optimisation

• Cross-practice alignment and synergies
• Using the maturity model to assess and improve practice capability
• Embedding practices into daily operations and long-term strategy

Exams and assessments

The course includes an online certification exam:

• 60 multiple-choice questions
• 90 minutes duration
• Closed book
• Pass mark: 39 out of 60 (65%)
• The exam is delivered online by PeopleCert and can be taken at the learner’s convenience after the course

From 2023, all PeopleCert Global Best Practice certifications must be renewed every three years.

Hands-on learning

Throughout the course, learners will:

• Participate in scenario-based activities to reinforce key concepts
• Collaborate on real-world service planning and change scenarios
• Use guided exercises to map maturity and align practice outcomes with business needs
• Share experiences and best practices with peers and instructors