This intensive one-day workshop empowers professionals with essential conflict management and resolution skills to build trust, strengthen communication, and foster psychological safety within agile teams.
Participants will learn to turn friction into collaboration opportunities through interactive role-plays and real-world simulations.
Upon completion, learners receive a lifetime-valid Scrum Alliance digital micro credential.
No formal prerequisites required.
Recommended for individuals in leadership, coaching, or collaborative roles.
This course is ideal for:
Scrum Masters, Agile Coaches, Product Owners
Team Leaders, Managers, Organizational Leaders
HR Professionals, Business Analysts, Facilitators
Anyone working in agile or team-based environments prone to conflict
By the end of this course, participants will be able to:
Identify early signs and triggers of team conflict.
Understand the underlying causes and escalation dynamics.
Apply de-escalation techniques to resolve tensions calmly.
Facilitate constructive resolution conversations impartially.
Develop and apply customized conflict management strategies.
Recognizing early signs of tension
Staying composed under pressure
Identifying common conflict triggers
Exploring cultural and interpersonal perspectives
Analyzing root causes and escalation patterns
Collaboration and calm-building techniques
Facilitation tools for guided discussions
Managing power dynamics in heated moments
Building a practical conflict management plan
Implementing best-practice strategies for resolution
Join our public courses in our Spain facilities. Private class trainings will be organized at the location of your preference, according to your schedule.
Spain has rapidly transformed into one of Europe's most vibrant technology ecosystems, with Madrid, Barcelona, and Valencia emerging as major global innovation hubs. The country is home to prestigious institutions like the Polytechnic University of Catalonia and IE Business School, which fuel the growth of sectors ranging from telecommunications to renewable energy tech. As a leading destination for digital nomads and multinational tech headquarters, Spain prioritizes digital literacy and high-level software engineering skills. Our training programs in Spain are designed to support this flourishing market, providing certifications in Cloud Computing, Cybersecurity, and Data Science. We help professionals across the Iberian Peninsula stay ahead of industry trends and drive the digital transformation of Spain’s increasingly diversified and high-tech economy.