Advanced Interpersonal Communication Training in Finland

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: From €1,937+VAT
New - Take your communication skills to the next level.

This dynamic full-day instructor-led class includes advanced communication skills, such as identifying communication styles and communicating verbally and non verbally. Also learn to identify the components of a first impression, as well as how to build rapport and build positive relationships. Further, you will learn how to utilize paraphrasing, provide positive and constructive feedback and present ideas and negotiations to supervisors. This class will also focus on responding to customer complaints, as well as identifying and working within the organizational culture.



Who Should Attend?

All professionals who wish to further develop their communication skills.

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We can host this training at your preferred location.

Prerequisites

Any basic communication course or training.

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What You Will Learn

  • Give good first impressions, build rapport, and build positive relationships.
  • Build relationships through feedback.
  • Identify supervisor roles and handle human resource issues.
  • Communicate with colleagues and subordinates.
  • Communicate with customers and vendors.
  • Identify cultural networks, manage physical culture, and manage emotional culture.
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Outline

Communication Styles and Methods

  • Communication Styles
  • Communication Styles: Primary
  • Communication Styles: Secondary
  • Verbal and Nonverbal Communication
  • Using Verbal Communication
  • Using Nonverbal Methods

First Impression and Building Rapport

  • The Importance of First Impression
  • Identifying Elements of First Impression
  • Communicating to Build Rapport
  • Building Rapport
  • Establishing Credibility
  • Building Positive Relationships
  • Asking Questions

Building Relationships through Feedback

  • Importance of Providing Feedback
  • Using Paraphrasing
  • Providing Feedback
  • Providing Positive Feedback
  • Providing Constructive Feedback

Supervisors

  • Understanding Supervisor Styles
  • Handling Ineffective Supervisors
  • Promoting an Idea
  • Handling Human Resource Issues
  • Negotiating a Raise
  • Handling Resignation

Colleagues and Subordinates

  • Communicating With Colleagues
  • Responding to a Colleague’s Idea
  • Communicating With Subordinates
  • Refusing a Subordinate’s Request
  • Handling Dismissal

Customers and Vendors

  • Communicating With Customers
  • Responding to Complaints
  • Communicating With Vendors
  • Rejecting a Vendor’s Proposal
  • Complaining to a Vendor

Organizational Culture

  • Understanding Organizational Cultures
  • Socializing to the Culture
  • Organizational Culture Elements
  • Identifying Organizational Culture
  • Cultural Networks
  • Using Cultural Networks
  • Roles in Cultural Networks
  • Managing Physical Culture
  • Arranging Meeting Space
  • Managing Emotional Culture
  • Using Positive Language
  • Encouraging Initiative
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

13 maaliskuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€1,937 +VAT
15 maaliskuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€1,937 +VAT
16 huhtikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€1,937 +VAT
22 huhtikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€1,937 +VAT
15 toukokuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€1,937 +VAT
09 kesäkuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€1,937 +VAT
24 kesäkuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€1,937 +VAT
22 syyskuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€1,937 +VAT
Advanced Interpersonal Communication Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.
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