Learn new techniques for results-oriented communication and why successful work relationships help build successful careers.

In today's volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships-and career success.

The first step in building better work relationships is to become aware of the differences among people and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a "conscious communicator." You'll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.

How You Will Benefit

Build better rapport and gain the trust of your colleagues
Discover the basic competencies critical to solid work relationships
Develop flexibility in actions, thoughts, and feelings to better handle any situation
Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
Influence and motivate others to first-rate performance
Learn how to use direct and indirect messages accurately
Build your self-esteem as you discover a new self-awareness
Identify strengths, weaknesses, and opportunities in your work relationships
Gain an understanding of values, beliefs, attitudes, and perceptual processes
Gain an understanding of emotions and how they translate into emotional intelligence
Master the keys to excellent communication: observe, listen, analyze, plan, and communicate

Who Should Attend?

People who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management.

What You Will Learn

How to build rapport and achieve trust
Fundamental competencies needed to achieve solid work relationships
Flexibility in actions, thoughts, and feelings to better handle any situation
Personal and professional responsibilities in communicating effectively with others
Short- and long-term implications of communication as a cycle of continuous responses that create "relationship residue"
How to avoid communication mistakes such as misinterpreting others or ineffective listening
How to use communication and thinking style preferences of others to influence and motivate them to first-rate performance
Define productive relationships in terms of achieving workable compromise and strategic interdependence
Strengths, weaknesses, and opportunities in your workplace relationships
How values, beliefs, attitudes, and perceptual processes impact workplace-specific trust and respect
How understanding emotions translates into workplace emotional intelligence
Ways to be a more effective team member and leader by using polished and conscious communication
Keys to excellent communication: observe, listen, analyze, plan, and communicate

Outline

1. Effective Workplace Relationships

Behaviors that support or undermine effective workplace relationships
Assess personal uses of behaviors that support or undermine effective relationships with important people and groups at work

2. Communication and Perceptions

Personal and professional responsibilities in communicating effectively with others by becoming a "conscious communicator"
Evaluate a model of communication in order to be conscious of the direct correlation between effective communication and strong work relationships
Behaviors that erode trust and how they can be avoided
Short- and long-term implications of communication as a cycle of continuous responses that create "relationship residue"
Use rapport building as a tool to improve relationships

3. Investigating Emotions and Emotional Intelligence

Apply a broader definition of intelligence
Redefine yourself and others using a multiple intelligence model
Relationships between emotional intelligence, world view, perception, and effective relational-communication behaviors
Analyze and identify strategies to improve work relationships by applying emotional intelligence

4. Building Better Relationships with Ourselves and Others

Evaluate the impact of world view, perception, and emotional intelligence on self-concept, self-esteem, and self-awareness
Impact of self-perception on our interactions with others
Concepts of self-fulfilling prophecy in the workplace
Your particular social/communication style-how you most often relate

5. Relationship Building

Behaviors that build trust and how they can be used to build effective workplace relationships
Use of assumptions in explaining and predicting others' behaviors and reactions
Apply conscious communication skills to assessing the situational trustworthiness of others
Analyze, assess, and counteract people and situations that elicit or exhibit unproductive attitudes

6. Expressing Needs Within Relationships

Assess interpersonal influence choices using the "need to control" continuum
When and how to most effectively use assertive verbal and nonverbal behaviors
Apply insights gained through completing a SWOT profile to a personalized influence development plan

7. Relational Communication

Improve your communication style with others who have different styles, therefore building more meaningful and productive relationships
Assess and sharpen verbal and nonverbal behaviors and skills
Apply direct and indirect messages in order to flex communication to meet varying goals
Utilize feedback and questioning skills to better understand others and their relationship needs

8. Relational Listening

Listening barriers and their impact on development of effective workplace relationships
Ask good questions and use paraphrasing to improve listening skills and relationships
Apply active and reflective listening skills in specific types of workplace listening situations
Best practices for giving or seeking feedback

9. Addressing Relational Change and Conflict

Assess and adapt to changes in work relationships and the work environment
Conflict management strategies to fit specific relationships and situations
Synthesize skills addressed in the program and systematically apply them in creating a comprehensive plan for assessing and resolving relational conflicts

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Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

AMA2235 Building Better Work Relationships: New Techniques for Results-oriented Communication Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.

AMA2235 Building Better Work Relationships: New Techniques for Results-oriented Communication Training in Finland