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To achieve success, technical professionals must have strong and flexible interpersonal and communication skills in addition to their technical abilities.

Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.

Who Should Attend?

All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.

Recognize and manage differences between you and nontechnical professionals
Deliver clear messages to non-technical professionals
Apply verbal and nonverbal techniques to build shared understanding
Strategically apply a communication system to enhance relationships and achieve performance goals
Develop active listening skills that promote better work relationships
Get your points across in diverse communication contexts
Use influencing skills to complete projects faster and grow your reputation
Be able to productively manage conflict

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize the participant's training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner - producing a greater return-on-investment for the employer and the seminar participant.

Identifying Differences Between Technical and Nontechnical Professionals

Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
Understanding the impact of generational characteristics on communication within and outside of technical areas
Analyzing your own work situation based on communication needs and expectations

Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances

Distinguishing communication style preferences to better understand and influence others
Determining your personal communication styles with the DiSC® profile
Identifying the strengths and limitations of your DiSC® profile
Using behavioral clues to determine others’ personal styles
Describing how to more effectively work with other styles

Strategically Applying a Communication System to Enhance Relationships

Differentiating between verbal and nonverbal communications
Assessing your own nonverbal traits and developing an improvement plan
Identifying criteria for establishing trust and building credibility
Using a communication model to conduct more effective conversations

Developing Active Listening Skills to Promote Better Work Relationships

Recognizing the role of listening in effective communications
Knowing when and how to acknowledge emotions and ideas
Applying effective listening techniques to own work situations

Communication Strategies to Help You Achieve Your Goals

Determining when to use open and closed-ended questions
Demonstrating and applying the effective use of informing, directing and criticizing

Productively Managing Conflict

Using and applying the AEIOU model to assertively build shared expectations
Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
Developing an action plan to apply these techniques to your own work situations

AMA2576: Communication and Interpersonal Skills for Technical Professionals Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.

AMA2576: Communication and Interpersonal Skills for Technical Professionals Training in Finland

Who Should Attend?

Upcoming Trainings

AMA2576: Communication and Interpersonal Skills for Technical Professionals Training in Finland

Who Should Attend?

What You Will Learn

Outline

TOP 5 SECRETS OF HIGH-PERFORMING TEAMS

THE FUTURE OF GOOD COMMUNICATION AND BEST CERTIFICATIONS FOR 2023

Upcoming Trainings