Cloud Credential Council - Professional Cloud Service Manager, Finland

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In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organisations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organisations optimally ensure measurable service delivery and management in cloud environments.

The Professional Cloud Service Manager (PCSM) course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.

The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The PCSM course prepares candidates for the PCSM exam provided by the CCC. The PCSM course is endorsed, recognised and supported by several key technology vendors and Standards bodies.

Exam Description

The CCC Professional Cloud Service Manager is taken at the end of the final day of the course

Delivery: Online
Format: Closed book
Proctoring: Web proctored / In-class proctored / Test Center
Duration: 75 minutes, 15 additional time for non-native candidates
# of questions: 25 multiple choice (1 mark per question)
Pass Grade: 64% (16 correct answer)

There are no formal prerequisites. However, it is recommended that participants are conversant with cloud concepts and vocabulary, and have achieved the Cloud Technology Associate certification (or its equivalent) from the CCC. Participants further benefit from a strong background in IT service management; who have one or more ITIL certifications or practical experience in applying ITIL and IT service management best practices.

The PCSM course will be of interest to:

IT Managers and CIOs
Service Managers (with or without an ITIL background)
Service Management Professionals
Cloud Strategy and Management Consultants
Service Architects, Technical Pre-Sales Consultants
IT Professionals

Recall cloud service management terminology, definitions, and concepts.
Explain basic terminology related to cloud service management.
Analyse an organisation's strategic assets and capabilities to successfully design, deploy, and run cloud services.
Identify and explain important roles involved in cloud service management.
Compare the relationship between cloud provider and cloud consumer.
Differentiate between potential risks and benefits of adopting a cloud strategy.
Produce an initial cloud adoption strategy.
Illustrate the benefits and drive the adoption of cloud-based services within an organisation.
Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services.
Analyse the impact of demand and how to “right-size” cloud services at the design stage.
Outline what a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace.
Analyse effective demand management across cloud-based service models.
Illustrate the benefits, risks and issues of DevOps within an IT organisation.
Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organisations.
Outline the various pricing models for cloud services.
Examine the challenges with purchasing cloud-based services.
Diagram a hybrid IT cost model.
Discover key governance requirements of cloud service provision.
Model cloud service management principles into ICT operations and IT service management.
Demonstrate how to link cloud value back to IT strategy.
Name a number of popular and relevant IT frameworks and standards.
Predict the complexities involved in designing, deploying, and running cloud services.
Compare and contrast cloud service management with traditional IT service management in the existing IT organisation.

Module 1: Course Introduction

Let’s Get to Know Each Other
Overview
Course Learning Objectives
Course Agenda
Case Study
Activities

Module 2: Cloud Service Management Fundamentals

History of Cloud Computing
Basics of Cloud Service Management
Service Perspectives
Relationship with ITSM
Cloud Service and Support Models

Module 3: Cloud Service Management Roles

Cloud Management Roles
Service Management Roles
Organisational Roles

Module 4: Cloud Service Strategy

Cloud Strategy Fundamentals
Key Drivers for Adoption
Risk Management Overview

Module 5: Cloud Service Design, Deployment, and Migration

Basics of Cloud Service Design
Dealing with Legacy Systems, Services, and Applications
Benchmarking of Cloud Services
Cloud Service Capacity Planning
Cloud Service Deployment and Migration
Cloud Marketplace

Module 6: Cloud Service Management

Cloud Service Management Perspective
Cloud Service Level Management and Service Assurance
DevOps in a Hybrid IT and Cloud Computing Environment
Managing Cloud Service Configurations
Change Management for Cloud Computing Environments
Reacting to Demand for Cloud Services

Module 7: Cloud Service Economics

Pricing Models for Cloud Services
Procurement of Cloud Based Services
Cloud Service Charging
Cloud Cost Models

Module 8: Cloud Service Governance

Basic Governance Definitions
Cloud Governance Framework
Cloud Governance Considerations

Module 9: Showing the Value of Cloud Services

Understanding the Value of Cloud Services
Linking the Value of Cloud Services to Strategy
Measuring the Value of Cloud Services

Module 10: Popular Service Management Frameworks

Best-Practice Frameworks
ISO Standards
Governance Frameworks
Cloud Standards

Module 11: Exam Preparation Guide

Examination

Cloud Credential Council - Professional Cloud Service Manager Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.

Cloud Credential Council - Professional Cloud Service Manager Training in Finland

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Cloud Credential Council - Professional Cloud Service Manager Training in Finland

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