This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong foundation for what employees need to understand from both a process and technical viewpoint across both on premise and cloud based solutions. The technical elements are based on Windows 11, Server 2022, and Microsoft cloud solutions.
This course is also applicable to learners using earlier operating systems.
This is an entry level course so no pre-requisites other than being familiar generally with the Windows operating system and experience of a help desk or service desk environment. There will be opportunities for learners to practise what they are learning and they will be encouraged to get involved with discussions and sharing their own experiences. They will also be regularly asked to consider, in certain scenarios what information should be gathered to aid them in the early steps of troubleshooting.
This course is intended for those starting out in IT working on a help desk or service desk in a primarily Microsoft environment.
Module 1 Overview of Service Management for help desk
This module introduces concept of Service Management and the elements relevant to the help desk.
Module 2 Overview of the modern IT environment
Here, learners will be asked to think about their own IT environment, and to have a birds eye view of what is under control of IT. They will consider:
There is no exercise for this module, instead a number of discussions around understanding the learners own infrastructure.
Module 3 Tools for troubleshooting and support
Module 4 Basics of networking for a help desk
Module 5 Understanding user and group administration for a help desk
Module 6 Understanding device management for a help desk
Module 7 Security in the help desk
Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led Help Desk Essentials Training in Finland. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.
Immerse yourself in our most sought-after learning style for Help Desk Essentials Training in Finland. Our hand-picked classroom venues in Finland offer an invaluable human touch, providing a focused and interactive environment for professional growth.
Streamline your organization's training requirements with Bilginc IT Academy’s Onsite Help Desk Essentials Training in Finland. Experience expert-led learning at your own business premises, tailored to your corporate goals.
Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.
Finland is globally recognized as a leader in education and high-tech innovation, particularly in the fields of mobile telecommunications and software engineering. Helsinki, Espoo, and Tampere form a powerful tech triangle, supported by the research excellence of Aalto University and a long history of pioneering technology. The Finnish tech culture is built on a foundation of early digital adoption, making it a world leader in IoT, cybersecurity, and gaming technology. Our IT training programs in Finland are designed for a workforce that demands the highest technical standards and precision. We focus on delivering advanced certifications in Network Security, Software Architecture, and Cloud Native development, ensuring that Finland continues to set the benchmark for technological sophistication in the Nordic region.