Introduction to Dynamics 365 Sales Training in Finland

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 1 Day
  • Level: Fundamentals
  • Price: Please contact for booking options
  • Upcoming Date:
  • UK Based Global Training Provider

This one-day introduction to Dynamics Sales course is aimed at delegates who are completely new to the Dynamics system. The course covers logging into a Dynamics online platform, navigating the screens, searching, finding and creating records, as well as exporting to Excel and using the Dynamics 365 App for Outlook.

Following this course delegates may look to expand their Dynamics 365 Sales knowledge and take course MB210 Dynamics 365 Customer Engagement for Sales

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

Important - This course has MFA Requirements. Please read this link and download the MFA app, prior to attending.

Instructors will demonstrate features throughout the event. Optional Lab exercises are available for learners to complete within a learner-created free trial tenancy. Microsoft may require a valid credit card to create 30 day free tenancies which must be cancelled within 30 days to avoid incurring charges. QA have no control over the Microsoft 365 trial tenancy signup or billing process.

Training Outline

Module 1: Introduction to Microsoft Dynamics 365 Sales Management

  • What is Dynamics 365
  • Main Record Types

Module 2: Navigating the Dynamics 365 Sales Hub

  • Opening the Dynamics 365 Sales Hub
  • The site map and Dynamics 365 Sales app screen
  • Using the Site Map for Navigating between Entities and Dashboards
  • Personal Options
  • Lab: Navigating the Sales Hub

Module 3: Using Views & Dashboards

  • What is a view?
  • Switching between views
  • Viewing charts & Dashboards
  • Lab: Views, Dashboards & Defaults

Module 4: Searching for Records

  • The alphabet bar, sorting & filtering
  • Quick Find
  • Advanced Find
  • Creating a personal view
  • Lab: Searching for Records and Creating a Personal View

Module 5: Working with Contacts, Accounts & Competitors

  • Working with Records
  • Create a New Record
  • Mandatory & Recommended Fields
  • Working the different Field Types
  • Working with Subgrids
  • Lab A Create a New Contact
  • Lab B Create a New Account

Module 6: Creating Activity Records

  • Working with the Timeline
  • Creating Activities
  • Lab A Creating Activity Records
  • Lab B Emailing Sales Literature to a Customer

Module 7: Working with Leads & Opportunities

  • Creating Leads
  • Lab A Create a New Lead
  • Convert Email Records to Leads
  • Working with Leads
  • Lab B Creating & Qualifying Leads
  • Working with Opportunities
  • Creating Opportunities
  • Lab C Completing an Opportunity

Module 8: Exporting to Excel

  • Types of Excel Export
  • Lab Exporting Opportunities to Excel

Module 9: Dynamics 365 App for Outlook

  • Using the App for Outlook
  • Tracking Emails
  • Lab Using the Dynamics 365 App for Outlook (Optional)

Module 10: Creating Dashboards (module for Super Users)

  • Lab Creating a Personal Dashboard

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led Introduction to Dynamics 365 Sales Training in Finland. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

  • Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
  • Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
  • Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
  • Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
  • Scalable Delivery: Accessible worldwide, including Finland, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for Introduction to Dynamics 365 Sales Training in Finland. Our hand-picked classroom venues in Finland offer an invaluable human touch, providing a focused and interactive environment for professional growth.

  • Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
  • State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
  • Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
  • Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginc IT Academy’s Onsite Introduction to Dynamics 365 Sales Training in Finland. Experience expert-led learning at your own business premises, tailored to your corporate goals.

  • Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
  • Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
  • Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
  • Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.


Contact us for more detail about our trainings and for all other enquiries!

Available Training Dates

Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
23 huhtikuuta 2026 (1 Day)
Helsinki, Espoo, Tampere
26 huhtikuuta 2026 (1 Day)
Helsinki, Espoo, Tampere
26 toukokuuta 2026 (1 Day)
Helsinki, Espoo, Tampere
03 kesäkuuta 2026 (1 Day)
Helsinki, Espoo, Tampere
06 kesäkuuta 2026 (1 Day)
Helsinki, Espoo, Tampere
16 kesäkuuta 2026 (1 Day)
Helsinki, Espoo, Tampere
17 kesäkuuta 2026 (1 Day)
Helsinki, Espoo, Tampere
25 kesäkuuta 2026 (1 Day)
Helsinki, Espoo, Tampere

Finland is globally recognized as a leader in education and high-tech innovation, particularly in the fields of mobile telecommunications and software engineering. Helsinki, Espoo, and Tampere form a powerful tech triangle, supported by the research excellence of Aalto University and a long history of pioneering technology. The Finnish tech culture is built on a foundation of early digital adoption, making it a world leader in IoT, cybersecurity, and gaming technology. Our IT training programs in Finland are designed for a workforce that demands the highest technical standards and precision. We focus on delivering advanced certifications in Network Security, Software Architecture, and Cloud Native development, ensuring that Finland continues to set the benchmark for technological sophistication in the Nordic region.

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