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This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

The ITIL 4 Specialist : High-velocity IT course explores the ways in which digital organisations and digital operating models function in high

velocity environments. It will help aspiring organisations and practitioners to understand the difference between IT transformation and

digital transformation and know where to make digital investment for significant business enablement.

This course will enable traditional practitioners and organizations to update their skills and working methods for the digital era.

The course also focusses on the characteristics of high velocity organisations and demonstrates how ITIL’s operating model, principles and operational practices can be used for digital delivery, from optimisation to radical transformation.

This course is targeted at:

IT managers and practitioners working within or towards the delivery of digital products and services
Anyone involved in digital services or working on digital transformation projects
IT professionals in organizations working in, or migrating to Lean, Agile or DevOps ways of working or highly automated environments

The following are suggested job titles that would be relevant for attending this course : Service Designer; Release Manager; Cloud Architect; DevOps Engineer; Software Developer; Automation Specialist; Test Engineer; Scrum Master; Business Transformation Manager; Applications Engineer; Cloud Software and Network Engineer; IT Operations Manager.

Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition.

ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.

Proof of identification

If attending a classroom based course candidates are required to provide Photo ID with a valid signature e.g. driving license, passport etc. prior to sitting the exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request.

Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.

ITIL 4 Specialist: High-velocity IT course will provide you with the skills and knowledge to:

Understand the rapid nature of the digital enterprise and how to co-create resilient and valuable digital services at speed
Understand the benefits of a less centralised approach to IT service delivery
Optimise end-user services and make the right investments for your organisation using the latest digital technology and design thinking
Balance working with complex, adaptive systems enabled with flexible practices that adapt to changing environments
Demonstrate how to integrate the digital product lifecycle with ITIL’s core operating model to meet and exceed business goals
Utilise new ways of working and approaches to enable small incremental steps to improve services to co-create increased value

Module 1: Course Intro and ITIL 4 Overview

Module 2: High-velocity concepts

Module 3: Digital Product lifecycle

Module 4: High-velocity IT culture

Module 5: HIgh-velocity IT Techniques - Valuable investments

Module 6: High-velocity IT Techniques - Fast Development

Module 7: High-velocity IT Techniques - Resilient Operations

Module 8: High-velocity IT Techniques - Co-created value and Assured conformance

Module 9: High-velocity IT Summary

Exam

PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00pm. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam.

The exam is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

ITIL® 4 Specialist: High-velocity IT Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.

ITIL® 4 Specialist: High-velocity IT Training in Finland

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ITIL® 4 Specialist: High-velocity IT Training in Finland

Prerequisites

What You Will Learn

Outline

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