Managing Customer Service Excellence Training in Finland

  • Learn via: Classroom
  • Duration: 1 Day
  • Price: From €1,131+VAT
We can host this training at your preferred location. Contact us!

This facilitated course will present the case for the value of customer service excellence within your organisation and offers practical tools to raise standards of service excellence.

Service excellence means much more than a helpful and positive front facing team. Your performance measures, service standards, customer metrics and customer focus all influence the customers'perspective on your organisation. Service excellence as a cultural value can also bring internal benefits, improving team performance, reducing complaints and providing a more dynamic and fulfilling working environment. This course helps managers grow the toolkit to make service excellence part of their team 'DNA'.

Target Audience:

This is for individuals who are new to managing customer service teams.

  • Service excellence self assessment.
  • Understanding your customer journey.
  • Defining what service excellence looks like.
  • The value of service standards.
  • How to capture the voice of the customer.
  • Deliver excellence in customer relations.
  • The opportunity to practise service excellence leadership.
  • Designing employee engagement approaches that excite your team.


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
14 elokuuta 2024
Helsinki, Espoo
1 Day
Classroom / Virtual Classroom
16 elokuuta 2024
Helsinki, Espoo
1 Day
Classroom / Virtual Classroom
16 elokuuta 2024
Helsinki, Espoo
1 Day
Classroom / Virtual Classroom
13 syyskuuta 2024
Helsinki, Espoo
1 Day
Classroom / Virtual Classroom
25 syyskuuta 2024
Helsinki, Espoo
1 Day
Classroom / Virtual Classroom
16 lokakuuta 2024
Helsinki, Espoo
1 Day
Classroom / Virtual Classroom
21 lokakuuta 2024
Helsinki, Espoo
1 Day
Classroom / Virtual Classroom
07 marraskuuta 2024
Helsinki, Espoo
1 Day
Managing Customer Service Excellence Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.
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