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The Service Blueprinting course is a two-day learning event that practically explores service blueprinting through hands on activity and discussion.

A service blueprint is a diagram that visualizes the relationships between different service components that are directly tied to touchpoints in a customer journey. Think of Service Blueprints as sequels to Customer Journey Maps, one focuses solely on what the customer is doing, the other focuses on what the Business is doing in parallel.

Having this insight enables organisations to develop a comprehensive understanding of it’s service and the underlying resources and processes that make it possible. This enhanced view helps to discover weaknesses, identify opportunities for optimization and bridges efforts across departments.

This two-day highly practical course will take your design thinking skills and apply them to service design.

You will learn how to use service blueprinting techniques in a guided workshop before applying them to a real-world case study or your own business problems.

The topics explored during this course are:

Understanding Service Blueprints
Preparing for a Service Blueprint Session
Defining a Service Blueprint session
Organising a Service Design Session
Executing a Service Blueprint Session
Analysing Results
Service Blueprint Sprint

While there are no formal prerequisites for this course learners would benefit from having existing design thinking experience.

We recommend learners who are new to design thinking attend the 2-day Design Thinking workshop before moving on to Service Blueprinting.

At the end of this event, you will be able to:

Understand how service blueprints add value and solve problems
Plan and define a rigorous service design session
Develop and validate end to end customer solutions
Analyse data and make recommendations
Facilitate service design sessions

This two-day course aims to take your existing design thinking knowledge and apply this to service blueprinting.

Learning will begin with an overview of the theoretical aspects of service blueprinting through interactive discussion before moving on to practically apply these concepts to a real-world case study or your own business problems.

Learners will develop their understanding of how Empathy maps, personas and customer journeys power services, explore defining wicked problems and identify when to use, and when not use service blueprints.

Learners will experience how service blueprinting helps to see customer problems holistically.

The course covers:

Understanding Service Blueprints
Preparing for a Service Blueprint Session
- Understanding Opportunity Spaces
- Defining Scenarios and use cases
Defining a Service Blueprint session
- Preparing steps and touch point
- Defining the surface to core layers of a Service blueprint
Organising a Service Design Session
- Identifying stakeholders
- Setting up physical and digital spaces
- Defining effective hygiene for good sessions
Executing a Service Blueprint Session
- How to prepare stakeholders and facilitate a session
- Identifying critical moments and ideas
- Recording findings
Analysing Results
- Organising and grouping data into themes
- Identifying strategic and tactical themes
- Analysing and weighting critical moments
- Making Recommendations and validating results
Service Blueprint Sprint
- Planning your session
- Facilitate as teams

Synthesise results and recommendations

Service Blueprinting Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.

Service Blueprinting Training in Finland

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Service Blueprinting Training in Finland

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