We can host this training at your preferred location. Contact us!

Manage your vendors and achieve optimum results by applying proven tactics and tools of success.

In this course, you will learn the skills needed to effectively manage vendors. Through hands-on exercises, you'll develop an integrated understanding of how vendors are chosen, motivated and managed.

During this course you will be introduced to the procurement life cycle and the three pillars of successful vendor management: commitments, relationships, and metrics. Commitments refer to the exchange of obligations in the forms of agreements, contracts, and statements of work. Relationships refer to the management of interactions between buyer and seller, starting from governance protocols to the negotiations of change. Metrics refer to the data that is collected during the execution of a procurement project and used to gauge performance. You will learn how to design metrics that will motivate the desired behavior and maximize value.

If you are pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US, you must attend at least 90% of class, participate in class exercises, and score at least 72% on an end-of-class, multiple-choice assessment.

Who Should Attend?

Anyone who interacts with vendors, either as a manager or a user of vendor supplied services
Project managers, program managers, supervisors, and general managers

Procurement life cycle and its relationship to vendor management
Three pillars of vendor management success
Importance of carefully exchanging commitments
Elements of contracts, statements of work (SOWs), and service level agreements (SLAs)
Variety, function, and components of vendor agreements
Change control procedures and governance practices
Negotiating techniques that support productive working relationships
Role and function of performance metrics, key performance indicators (KPIs), and vendor performance scorecards
Managing vendor relationships as the key to success

1. Foundations

Vendor Management Success
Procurement Life Cycle
Procurement Life Cycle vs. Vendor Management
Three Pillars of Vendor Management Success
- Commitments
- Relationships
- Metrics
Vendor Selection Techniques and Considerations

2. Commitments

Exchange of Commitments to Vendor Management Success
Various Types of Vendor Agreements
Evaluation of Bid Proposals
Structure and Purpose of Contracts
Creating Effective SOWs
Contract Type in Relationship to Delivery Risk

3. Relationships

Managing Vendor Relationships
Vendor Governance Practices and Procedures
Changing Controls Systems
Escalation Pathways
Negotiating in a Principles Way
Sharing Success with Vendors
Alternative Dispute Resolution Techniques
General Management Skills
- Communications
- Delegation
- Motivation

4. Metrics

Vendor Metrics
Focusing on the Best Metrics not the Easy Ones to Collect
Application of KPIs
Role of the Responsibility Assignment Matrix (RASCI)
Score Cards and Vendor Performance Reporting
Balanced Score Cards
Continuous Improvement

5. Risk

Various Sources of Vendor Related Risk
Manage Discrete Vendor Risks
Apply Risk Minimization Guidelines

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

23 tammikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom

12 helmikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom

23 tammikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom

12 helmikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom

06 maaliskuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom

12 maaliskuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom

13 maaliskuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom

Vendor Management Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.

Vendor Management Training in Finland