AI for Customer Experience and Personalization in Banking Training in Ireland

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 1 Day
  • Price: Please contact for booking options
  • Upcoming Date:
  • UK & Ireland Based Global Training Provider

Artificial Intelligence enables banks to better understand their customers, anticipate their needs and deliver more personalized experiences. Approaches such as Customer 360, Next Best Action, Next Best Offer and hyper-personalization can transform customer data into more meaningful and actionable insights.

The AI for Customer Experience and Personalization in Banking training program helps participants understand how AI and Generative AI can be applied throughout the customer journey and how customer-centric AI use cases can be designed.


We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Who Should Attend

Marketing, CRM, Digital Banking, Product, Customer Experience and Sales Teams

What You Will Learn

By the end of the training, participants will be able to:

  • Explain the role of AI in customer experience and personalization.
  • Understand Customer 360, Next Best Action and Next Best Offer approaches.
  • Evaluate applications of segmentation, churn prediction and sentiment analysis.
  • Understand the potential of Generative AI and AI Agents in customer service.
  • Develop personalized customer communication scenarios using AI.
  • Assess risks related to privacy, bias, manipulation and customer trust.

Training Outline

Module 1 — AI and the Next Generation of Customer Experience

  • The role of AI in banking customer experience
  • Customer 360 and a holistic view of the customer
  • Next Best Action
  • Next Best Offer and personalized propositions
  • Hyper-personalization
  • Delivering the right experience at the right time

Module 2 — AI-Powered Customer Analytics

  • AI-assisted customer segmentation
  • Churn prediction and identifying customers at risk
  • Sentiment analysis of customer feedback
  • Customer behavior and interaction analysis
  • Identifying customer needs and behavioral trends
  • Turning analytical insights into customer actions

Module 3 — Generative AI and Intelligent Customer Service

  • Generative AI-powered customer service
  • AI customer assistants and next-generation chatbots
  • Agentic Customer Service and AI Agents
  • Analyzing and routing customer requests
  • Personalized customer communications
  • Human agent + AI collaboration

Module 4 — Risks of AI-Powered Personalization

  • The boundary between personalization and manipulation
  • Bias and the risk of unfair customer treatment
  • Customer data privacy
  • Transparency in AI-assisted decisions
  • Maintaining customer trust
  • Human oversight in critical customer processes


Workshop — “Redesign the Banking Customer Journey with AI”

Participants analyze a sample banking customer journey and identify where AI can create value across different customer touchpoints.

From customer acquisition and product usage to customer service, loyalty and retention, participants explore opportunities involving personalization, predictive analytics, Generative AI and AI Agents.

By the end of the workshop, teams design an AI-enabled customer journey aimed at improving customer experience and business outcomes while maintaining privacy and customer trust.

Why Choose Us

Experience AI for Customer Experience and Personalization in Banking in Ireland through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Ireland or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience AI for Customer Experience and Personalization in Banking through face-to-face Classroom Based training in Ireland. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange AI for Customer Experience and Personalization in Banking in Ireland as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Ireland or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

AI for Customer Experience and Personalization in Banking Training Course in Ireland Schedule

Join our public courses in our Ireland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
20 October 2026 (1 Day)
Dublin, Cork, Limerick
21 October 2026 (1 Day)
Dublin, Cork, Limerick
07 November 2026 (1 Day)
Dublin, Cork, Limerick
31 December 2026 (1 Day)
Dublin, Cork, Limerick
24 January 2027 (1 Day)
Dublin, Cork, Limerick
25 January 2027 (1 Day)
Dublin, Cork, Limerick
08 February 2027 (1 Day)
Dublin, Cork, Limerick
26 February 2027 (1 Day)
Dublin, Cork, Limerick

Ireland has firmly established itself as the premier digital gateway to Europe, with Dublin and Cork serving as the regional headquarters for the world's most influential technology giants. Known as the 'Silicon Docks,' the Irish tech ecosystem thrives on a unique blend of high-level academic research and a pro-business environment, supported by institutions like Trinity College Dublin and University College Cork. The country is a global leader in software localization, pharmaceutical tech, and cloud-based enterprise solutions, attracting top-tier talent from across the globe. Our IT training programs in Ireland are designed to meet the rigorous demands of these multinational corporations, focusing on advanced certifications in Data Analytics, Cybersecurity, and Cloud Architecture. We empower professionals to excel in a high-growth environment that remains at the absolute center of the global digital economy and innovation.

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