AMA2238: Management Skills for New Managers Training in Kazakhstan

New - Gain the skills needed to make a difference as a new manager.

Who Should Attend?

Your Role as Manager

• Discovering the qualities and abilities required for effective management
• Identifying the roles and responsibilities managers perform
• Exploring the contextual issues and challenges that new managers face today

Continuous Performance Management

• Defining the goal of performance management
• Identifying the process and challenges
• Practicing the skills of performance management
• Conducting a self-audit on performance management

SLII ® - The Art of Influencing Others

• Practicing having effective and more frequent conversations with your direct reports
• Increasing your flexibility and adaptability to lead a diverse workforce
• Using a variety of leadership styles to accelerate team members’ completion of their goals/tasks

Coaching for Performance

• Identifying the importance of and requirements for coaching
• Learning the micro-skills of effective coaching
• Confronting problem behaviors in a tactful manner
• Using the AMA Guide to manage a coaching discussion
• Differentiating between coaching and disciplining

Building a Motivational Climate

• Recognizing the manager’s role in employee motivation
• Exploring important elements of the motivational process
• Identifying managerial practices for building a motivational climate

Delegating for Growth and Development

• Describing the types of delegation that managers can engage in
• Assessing your current delegation practices and their challenges
• Recognizing what can and can’t be delegated
• Describing the phases of effective delegation
• Practicing delegation discussion

ADDITIONAL TAKEAWAYS:

• Self-audits on performance management, technology, coaching, diversity and inclusion, as well as delegation and global awareness
• A process for coaching behavioral challenges and conducting a delegation discussion
• A self-reflection worksheet on business ethics
• Performance alignment conversations
• An AMA digital asset on motivation and delegation
• A motivational climate worksheet

LESSON ONE

• Identify the Qualities of Effective Management
• Identify Managers’ Roles and Responsibilities
• Describe the Steps of Effective Performance Management
• Use SMART Goals and Feedback for Managing Performance
• Conduct Performance Alignment Discussions

LESSON TWO

• Define Leadership Effectiveness
• Identify the Three Skills of an SLII® Leader
• Describe Employee Development Levels, and Match the Appropriate Leadership Style

LESSON THREE

• Practice Having Effective and More Frequent Conversations with Your Direct Reports
• Increase Your Flexibility and Adaptability to Lead a Diverse Workforce
• Use a Variety of Leadership Styles to Accelerate Team Members’ Completion of Their Goals/Tasks

LESSON FOUR

• Structure an Effective Delegation Conversation
• Describe Different Types of Coaching
• Use the Two-Minute Challenge for Coaching Discussions
• Use the AMA GUIDE to Managerial Coaching

At Bilginç IT Academy, we combine our strong presence in both the UK and Türkiye to deliver high-quality, practical training solutions for organizations worldwide.

International Presence with Local Expertise
With operations in the United Kingdom and Türkiye, we bring together global standards and local market understanding to deliver effective training experiences across regions.

Expert Instructors with Real-World Experience
Our courses are delivered by certified trainers with extensive industry experience, ensuring you gain practical knowledge that can be applied immediately.

Corporate-Focused Training Approach
We specialize in training corporate teams, tailoring our programs to meet your organization’s goals, technologies, and project requirements.

Flexible Training Delivery Worldwide
We offer classroom, virtual classroom, and onsite training options globally, tailored to your organization’s needs.

Hands-On, Practical Learning
Our training sessions include real-world scenarios, case studies, and interactive exercises to ensure lasting understanding and skill development.

Proven Track Record
With over 10 years of experience, we have successfully trained professionals from leading organizations across different industries and regions.