Certified Agile Service Manager Training in Norway

  • Learn via: Classroom
  • Duration: 2 Days
  • Level: Intermediate
  • Price: From €1,963+VAT
We can host this training at your preferred location. Contact us!

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.

This course positions learners to successfully complete the CASM exam.

Some Familiarity with ITSM processes and Scrum is recommended.

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Adapting Agile thinking and values into service management
  • Agile concepts and practices including DevOps, ITIL ® , SRE, Lean and Scrum
  • Scrum roles, artifacts, and events as it applies to processes
  • The two aspects of Agile Service Management:
    • 1 - Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
    • 2- Agile Process Engineering–applying Agile practices to process engineering projects

LEARNER MATERIALS

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide (pre-class resource)
  • Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample exam and exam requirements guidelines
  • Access to additional sources of information and communities

CERTIFICATION EXAM

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.

COURSE OUTLINE

Module 1: Why Agile Service Management?

Module 2: Agile Service Management

Module 3: Leveraging Related Guidance

Module 4: Agile Service Management Roles

Module 5: Agile Process Engineering

Module 6: Agile Service Management Artifacts

Module 7: Agile Service Management Events

Module 8: Agile Process Improvement



Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Norway facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
27 mai 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
07 juni 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
13 juni 2024
Oslo, Bergen, Trondheim
€1,963 +VAT Book Now
Classroom / Virtual Classroom
09 juli 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
19 juli 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
22 juli 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
21 august 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
27 august 2024
Oslo, Bergen, Trondheim
€1,963 +VAT Book Now

Related Trainings

Certified Agile Service Manager Training Course in Norway

The Nordic country Norway, is in Northern Europe. Known for its stunning natural beauty, including fjords, mountains, and forests, Norway is also famous for its high standard of living and strong social welfare system. Norway's capital and largest city is Oslo. Tromsø, Bergen, Trondheim and Stavanger are the other tourist attracting cities of Norway.

Norway is a constitutional monarchy with King Harald V as the head of state. The country has a population of 5,425,270 as of January 2022. Norway is a relatively small country and has a relatively low population density, with much of its land area covered by forests, mountains, and fjords. Despite its small size, Norway is known for its rich cultural heritage, strong economy, and stunning natural beauty, which attracts millions of visitors every year. This Nordic country is also known for its winter sports, such as skiing and snowboarding, and is a popular destination for outdoor enthusiasts.

Norway has a long history of invention and is home to numerous more top-tier tech firms and research facilities, such as; Kongsberg Gruppen, Telenor, Atea, Evry and Gjensidige Forsikring.

Due to the country's high latitude, there are large seasonal variations in daylight. From late May to late July, the sun never completely descends beneath the horizon. Which attracts many tourists around the world to see the "Land of the Midnight Sun". Tourists mainly visit Sognefjord, Norway's Largest Fjord, Pulpit Rock, one of the most photographed sites in Norway and of course the capital; Oslo.

Oslo is considered the business center of Norway. It is the country's largest city and the capital of Norway. The city is home to many of Norway's largest and most important companies, as well as several international organizations and research institutions. Additionally, the city is a popular tourist destination, known for its scenic location on the Oslo Fjord, its many museums and cultural attractions, and its vibrant nightlife and dining scene. Some of the most popular museums in Oslo are The Norwegian Museum of Cultural History, The Nobel Peace Center, The National Museum of Art, Architecture, and Design, The Munch Museum and The Vigeland Museum.
By using this website you agree to let us use cookies. For further information about our use of cookies, check out our Cookie Policy.