FSM100 - SAP Field Service Management Fundamentals Training in Norway

  • Learn via: Classroom
  • Duration: 3 Days
  • Price: Please contact for booking options


Course based on software release:
  • SAP Field Service Management 2211


Notes:
  • System Requirements:
    • Notebook with web browser (Chromium-based, e.g. Google Chrome).
    • IOS / Android mobile phones or tablets with the corresponding FSM mobile application installed.
  • To download the FSM mobile app for iOS, Android, and MS Windows, use your mobile device to access the respective app stores of Apple, Google, or Microsoft and search for ‘SAP Field Service Management". In addition, the Windows version of the app can be downloaded from the SAP Support page here.
  • For further details on systems requirements, please click here
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We can host this training at your preferred location.

Prerequisites

Essential

  • none

Recommended

  • none
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Who Should Attend

  • Application Consultant
  • Data Consultant / Manager
  • Development Consultant
  • Technology Consultant
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What You Will Learn

  • This course will prepare you to:
    • understand the full functionality of SAP Field Service Management solution web- and mobile applications.
    • understand standard product features.
    • perform configurations and customizations using the Field Service Management Administration Module.
    • present use case scenarios as an administrator, dispatcher, and field technician.
    • provide first level support to your client.
    • know where to get additional information, best practices and documentation.
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Outline

  • Unit 1: Introduction to SAP Field Service Management
    • How SAP Field Service Management fits into the overall landscape of SAP’s portfolio
    • Solution overview
    • SAP Field Service Management functionalities
  • Unit 2: Administration 1
    • Architecture
    • Main components of FSM
    • Account & user configuration
  • Unit 3: Master Data Management
    • Main business objects
    • Data object management
    • Data loader and data exporter
  • Unit 4: Planning & Dispatching
    • Service call lifecycle
    • Create and assign a service call
    • Release scenarios
    • Reservation types
    • Service Map
    • Using skills and filters
  • Unit 5: Mobile Field Service
    • Mobile service workflow
    • Create new assignment on mobile
    • Reserved materials.
    • Record effort, material, mileage, and expenses
    • Activity feedback
    • Checkout and group checkout
    • Considerations for synchronization and offline use
  • Unit 6: Smartforms
    • Smartform templates and designer
    • Elements
    • Smartforms in mobile application
  • Unit 7: Administration 2
    • Company settings
    • Service Workflow configuration
    • Screen Configuration
    • Custom translations
    • Data management & monitoring
  • Unit 8: Business Rules
    • Use cases
    • Business Rule Configuration
    • Validating and Executing a Business Rule
  • Unit 9: Analytics & reports
    • Business reports via Dashboards
    • Report template technologies
    • Generating reports
  • Unit 10: Crowd Workforce
    • Use cases
    • Partner Portal
    • Dispatching process for crowd workforce
  • Unit 11: Customer Self Service
    • Self-service functionality
    • Self Service portal and interactive chatbot
    • Set up, configuration and branding
  • Unit 12: Integration
    • Overview of supported integration scenarios
    • Main business objects supported per integration scenario
    • End to end process with integration points
  • Unit 13: Student Appendix – Learning Resources and Glossary
    • Links to useful SAP Field Service Management portals, help, documentation and enablement platforms
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Norway facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

08 april 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
17 april 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
19 april 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
13 mai 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
16 mai 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
21 mai 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
08 juni 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
24 juni 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
FSM100 - SAP Field Service Management Fundamentals Training Course in Norway

The Nordic country Norway, is in Northern Europe. Known for its stunning natural beauty, including fjords, mountains, and forests, Norway is also famous for its high standard of living and strong social welfare system. Norway's capital and largest city is Oslo. Tromsø, Bergen, Trondheim and Stavanger are the other tourist attracting cities of Norway.

Norway is a constitutional monarchy with King Harald V as the head of state. The country has a population of 5,425,270 as of January 2022. Norway is a relatively small country and has a relatively low population density, with much of its land area covered by forests, mountains, and fjords. Despite its small size, Norway is known for its rich cultural heritage, strong economy, and stunning natural beauty, which attracts millions of visitors every year. This Nordic country is also known for its winter sports, such as skiing and snowboarding, and is a popular destination for outdoor enthusiasts.

Norway has a long history of invention and is home to numerous more top-tier tech firms and research facilities, such as; Kongsberg Gruppen, Telenor, Atea, Evry and Gjensidige Forsikring.

Due to the country's high latitude, there are large seasonal variations in daylight. From late May to late July, the sun never completely descends beneath the horizon. Which attracts many tourists around the world to see the "Land of the Midnight Sun". Tourists mainly visit Sognefjord, Norway's Largest Fjord, Pulpit Rock, one of the most photographed sites in Norway and of course the capital; Oslo.

Oslo is considered the business center of Norway. It is the country's largest city and the capital of Norway. The city is home to many of Norway's largest and most important companies, as well as several international organizations and research institutions. Additionally, the city is a popular tourist destination, known for its scenic location on the Oslo Fjord, its many museums and cultural attractions, and its vibrant nightlife and dining scene. Some of the most popular museums in Oslo are The Norwegian Museum of Cultural History, The Nobel Peace Center, The National Museum of Art, Architecture, and Design, The Munch Museum and The Vigeland Museum.
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