Managing Customer Service Excellence Training in Norway

  • Learn via: Classroom
  • Duration: 1 Day
  • Price: From €1,131+VAT
We can host this training at your preferred location. Contact us!

This facilitated course will present the case for the value of customer service excellence within your organisation and offers practical tools to raise standards of service excellence.

Service excellence means much more than a helpful and positive front facing team. Your performance measures, service standards, customer metrics and customer focus all influence the customers'perspective on your organisation. Service excellence as a cultural value can also bring internal benefits, improving team performance, reducing complaints and providing a more dynamic and fulfilling working environment. This course helps managers grow the toolkit to make service excellence part of their team 'DNA'.

Target Audience:

This is for individuals who are new to managing customer service teams.

  • Service excellence self assessment.
  • Understanding your customer journey.
  • Defining what service excellence looks like.
  • The value of service standards.
  • How to capture the voice of the customer.
  • Deliver excellence in customer relations.
  • The opportunity to practise service excellence leadership.
  • Designing employee engagement approaches that excite your team.


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Norway facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
14 august 2024
Oslo, Bergen, Trondheim
1 Day
Classroom / Virtual Classroom
16 august 2024
Oslo, Bergen, Trondheim
1 Day
Classroom / Virtual Classroom
16 august 2024
Oslo, Bergen, Trondheim
1 Day
Classroom / Virtual Classroom
13 september 2024
Oslo, Bergen, Trondheim
1 Day
Classroom / Virtual Classroom
25 september 2024
Oslo, Bergen, Trondheim
1 Day
Classroom / Virtual Classroom
16 oktober 2024
Oslo, Bergen, Trondheim
1 Day
Classroom / Virtual Classroom
21 oktober 2024
Oslo, Bergen, Trondheim
1 Day
Classroom / Virtual Classroom
07 november 2024
Oslo, Bergen, Trondheim
1 Day
Managing Customer Service Excellence Training Course in Norway

The Nordic country Norway, is in Northern Europe. Known for its stunning natural beauty, including fjords, mountains, and forests, Norway is also famous for its high standard of living and strong social welfare system. Norway's capital and largest city is Oslo. Tromsø, Bergen, Trondheim and Stavanger are the other tourist attracting cities of Norway.

Norway is a constitutional monarchy with King Harald V as the head of state. The country has a population of 5,425,270 as of January 2022. Norway is a relatively small country and has a relatively low population density, with much of its land area covered by forests, mountains, and fjords. Despite its small size, Norway is known for its rich cultural heritage, strong economy, and stunning natural beauty, which attracts millions of visitors every year. This Nordic country is also known for its winter sports, such as skiing and snowboarding, and is a popular destination for outdoor enthusiasts.

Norway has a long history of invention and is home to numerous more top-tier tech firms and research facilities, such as; Kongsberg Gruppen, Telenor, Atea, Evry and Gjensidige Forsikring.

Due to the country's high latitude, there are large seasonal variations in daylight. From late May to late July, the sun never completely descends beneath the horizon. Which attracts many tourists around the world to see the "Land of the Midnight Sun". Tourists mainly visit Sognefjord, Norway's Largest Fjord, Pulpit Rock, one of the most photographed sites in Norway and of course the capital; Oslo.

Oslo is considered the business center of Norway. It is the country's largest city and the capital of Norway. The city is home to many of Norway's largest and most important companies, as well as several international organizations and research institutions. Additionally, the city is a popular tourist destination, known for its scenic location on the Oslo Fjord, its many museums and cultural attractions, and its vibrant nightlife and dining scene. Some of the most popular museums in Oslo are The Norwegian Museum of Cultural History, The Nobel Peace Center, The National Museum of Art, Architecture, and Design, The Munch Museum and The Vigeland Museum.
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