Personal Effectiveness

Skills Hack - Building your Personal Brand
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Your brand is what people say about you when you are not in the room” Jeff Bezos, Founder of Amazon  Personal branding is about taking a strategic marketing approach to the impression you...
Skills Hack - Decisions, Decisions, Decisions
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Whenever you see a successful business, someone always made a courageous decision!” Peter Drucker  Managers and staff are expected to make decisions that ultimately effect efficiency, costs...
Skills Hack - Making an Impact at Meetings
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Most people simply don't view going to meetings as doing work.” William Daniels – American Actor  Making an impact in meetings is incredibly important because it provides you with the oppor...
Skills Hack - Working Collaboratively
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Great things in business are never done by one person. They're done by a team of people.” Steve Jobs, Founder of Apple About this course As a leader, you need to be able to create and drive...
Skills Hack - Time Management Essentials
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“I am definitely going to take a course on time management... just as soon as I can work it into my schedule.” Louis E Boone, American author About this course Do you feel like there’s never...
Skills Hack - How to Influence
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
”Think twice before you speak because your words and influence will plant the seed of either success or failure in the mind of another” Napoleon Hill, American author This short session off...
Skills Hack - Conquering Emotional Intelligence
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“In a very real sense we have two minds, one that thinks and one that feels” Daniel Goleman Author of Emotional Intelligence: Why It Can Matter More Than IQ Emotional intelligence is the k...
Skills Hack - What's the Problem?
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Expect problems and eat them for breakfast.” Alfred A Montapert, Author About this course We are always learning, always looking for new, innovative ideas and solutions. We learn as much fr...
Skills Hack - Customer Experience
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Every single interaction, the most minute details of the interaction you have with your customer, are an opportunity for you to create something remarkable.” Joey Coleman, Experience This!...
Skills Hack - Communications Essentials
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw – Irish playwright The ability to communicate effectively is a key skill; communica...
Skills Hack - Stress Busting
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Adopting the right attitude can convert a negative stress into a positive one.” Hans Selye – Canadian Scientist About this course Stress is increasingly prevalent in modern society, with pe...
Skills Hack - Stakeholder Management - Managing Key Relationships
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” Frank Romer  Influencing and persuading all of the internal and ext...
Assert Yourself and Build Confidence
Level: Fundamentals | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
Assertiveness is the antidote to fear, shyness, passivity and even anger, so there is an astonishingly wide range of situations in which this training is appropriate. It can be stressful if...
Business Writing Essentials
Level: Fundamentals | Duration: 1 Day
  • Classroom
  • Virtual Classroom
  • Online
“We are all apprentices in a craft where no one ever becomes a master.” Ernest Hemingway, American author Good writing skills are an important part of any communication. Nearly all professio...
Solve Problems and Make Decisions
Level: Fundamentals | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
This course provides an introduction to practical problem solving techniques and structured creative thinking tools and you will learn how to confront challenges from a different perspective...
Working With Emotional Intelligence
Level: Fundamentals | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
Our QA point of view is that in the digital age, emotional intelligence (EI) is more relevant than ever and amongst a wider set of roles. EI sets us apart from technology including AI. Wheth...
Writing Persuasive Reports
Level: Intermediate | Duration: 1 Day
  • Classroom
  • Virtual Classroom
  • Online
“If you can’t explain something simply, you don’t understand it well enough.” Albert Einstein, physicist There may be a number of reasons why you have to write a report – updating your team...
Influencing and Persuading
Level: Fundamentals | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
In the digital age, where drivers for change can come from anywhere and fast, influencing and persuading across a network at speed and with conviction contributes to performance. In modernis...
Organising Work and Time
Level: Fundamentals | Duration: 1 Day
  • Classroom
  • Virtual Classroom
  • Online
Have you been trying to improve your time management skills and personal productivity? Do you feel like you are still missing some key techniques to be more efficient? Learning how to budget...
Maximising Customer Satisfaction in a Technical Environment
Level: Intermediate | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
This facilitated course will give you a greater understanding of the important role that excellent customer service plays in any organisation and how excellent customer service fits into you...

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