Enhance Security Operations using Microsoft Security Copilot Training
  • Level: Fundamentals
  • Duration: 1 Day
As cyber threats become more sophisticated and frequent, security teams must analyse incidents and respond to threats faster than ever before. Artificial intelligence technologies are increasingly bei...
Experience Practitioner Training
  • Level: Intermediate
  • Duration: 2 Days
This two-day course builds on foundational experience management concepts and equips practitioners with the skills and methodologies required to design, implement, and manage Experience Level Agreeme...
Experience Management and XLA Foundation Training
  • Level: Fundamentals
  • Duration: 2 Days
This two-day foundational course introduces the core concepts of Experience Management and the use of Experience Level Agreements (XLAs). Participants will learn how to embed an experience focused cu...
ITIL® Foundation (Version 5) Training
  • Level: Fundamentals
  • Duration: 2 Days
The ITIL® 5 Foundation Certificate introduces learners to the latest version of the ITIL framework — the world’s leading standard for digital service management.This 2-day official course provides an...
ITIL® Foundation Bridge (Version 5) Training
  • Level: Fundamentals
  • Duration: 1 Day
The ITIL® 5 Foundation Bridge training is a fast-track course designed for professionals who already hold an ITIL® 4 certification and need to transition efficiently to ITIL® 5. Instead of revisiting...
Agile Service Management Training
  • Level: Fundamentals
  • Duration: 2 Days
The Agile Service Management course is designed to help organizations transform how they design, deliver, and continuously improve services. In today’s fast-changing digital environment, agility is no...
Practical Application of Change Enablement Training
  • Level: Intermediate
  • Duration: 2 Days
This two day course bridges ITIL theory and real environment practice specifically for Change Enablement. Participants will work with an instructor through tools, considerations, and actionable steps...
Scripting in ServiceNow Fundamentals Training
  • Level: Fundamentals
  • Duration: 3 Days
Need to take advantage of the extensibility of ServiceNow? Want to add new functionality or modify the baseline behavior of your instance? If so, attend Scripting in ServiceNow to learn how to use ou...
ServiceNow Administration Advanced Training
  • Level: Expert
  • Duration: 2 Days
Learn about the robust controls in a base ServiceNow instance through lessons and hands-on labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate the application of concep...