Service Management

SDI™ Service Desk Analyst - SDA
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constan...
COBIT 2019 Foundation
Level: Intermediate | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
COBIT is a framework for the governance and management of enterprise Information and Technology that supports enterprise goal achievement. This two day course highlights the concepts, models...
Practical Application of Change Enablement
Level: Intermediate | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
Many people completing the ITIL 4 Foundation course ask where they can go next to gain insight, assistance, and tools to enable the practical application of the ITIL practices in their real...
ITIL® 4 Specialist: Sustainability in Digital & IT
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. COP 26 - November 2021 – This is the decade tha...
ITIL® 4 Specialist: Acquiring & Managing Cloud Services
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The course is based around the customer jou...
Get Started with Microsoft For Security Copilot
Level: Fundamentals | Duration: 1 Day
  • Classroom
  • Virtual Classroom
  • Online
Learn about Microsoft Copilot for Security, an AI-powered security analysis tool that enables analysts to process security signals and respond to threats at a machine speed, and the AI conce...

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