ITIL® Service (Version 5) Training in Oman

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 3 Days
  • Level: Intermediate
  • Price: From €2,600 +TAX
  • Upcoming Date:
  • UK & Türkiye Based Global Training Provider

Services are one of the primary ways organizations create and deliver value to customers and stakeholders. This three-day course provides a comprehensive understanding of how services are planned, designed, developed, transitioned, operated, supported, and continually improved by applying the ITIL® Product and Service Lifecycle.

Participants will learn how digital services enable value co-creation by helping customers achieve their desired business outcomes without requiring them to directly manage specific costs or risks. The course also explains how services operate within today's complex digital environments and how lifecycle activities ensure that services remain aligned with both stakeholder expectations and organizational objectives.

Throughout the programme, learners will explore value chain activities, ITIL management practices, and operating models that support effective service management. By the end of the course, participants will have a solid understanding of how to manage services across the entire lifecycle while improving operational resilience, user experience, and continual improvement.


We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

Participants must hold one of the following certifications:

  • ITIL® (Version 5) Foundation Certificate
  • Any ITIL 4 certification

Participants are also recommended to have:

  • A basic understanding of service management principles.
  • Familiarity with digital services and technology-enabled environments.
  • Experience working in service delivery, service operations, or technical support roles.

Who Should Attend

This course is intended for professionals involved in planning, designing, delivering, operating, or managing services within modern digital organizations.

Typical participants include:

  • Service management professionals.
  • Service delivery and service operations specialists.
  • Product and service managers.
  • Operations and technical support professionals.
  • Digital transformation practitioners.
  • Individuals seeking to strengthen their knowledge of ITIL service lifecycle practices.

What You Will Learn

Upon successful completion of this course, participants will be able to:

  • Explain the fundamental concepts of digital products and digital services.
  • Describe the purpose, scope, and structure of the ITIL Product and Service Lifecycle.
  • Explain how organizational value chain activities support lifecycle management.
  • Apply lifecycle activities including Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support.
  • Identify the roles, outputs, critical success factors, and performance measures associated with lifecycle activities.
  • Explain how ITIL management practices support and enable the service lifecycle.
  • Describe how operating models, service value streams, and organizational structures contribute to effective service management.
  • Explain how artificial intelligence, automation, and complementary frameworks enhance service management and service delivery.

Training Outline

Module 1 - Digital Products and Services

Introduces the core concepts of digital products and digital services and explains how the ITIL Product and Service Lifecycle supports the creation and delivery of service value.

Module 2 - Discover

Examines how organizations identify new service opportunities and align strategy, vision, and service portfolios with business objectives and stakeholder expectations.

Module 3 - Design

Explores how human-centered design principles and holistic design practices contribute to effective service design and lifecycle planning.

Module 4 - Acquire

Explains how organizations obtain the capabilities, technologies, resources, and supplier relationships required to develop and deliver successful services.

Module 5 - Build

Covers how approved service designs are transformed into operational capabilities through structured development, integration, and implementation activities.

Module 6 - Transition

Explores the controlled introduction of new or changed services into live environments through structured transition planning and execution.

Module 7 - Operate

Focuses on the operational management of digital services to ensure reliable, efficient, and sustainable service delivery in live environments.

Module 8 - Deliver

Describes how services are delivered to customers through effective service relationships, delivery practices, and value co-creation.

Module 9 - Support

Explains how incidents, problems, and service disruptions are managed to maintain service quality, operational performance, and a positive user experience.

Module 10 - Lifecycle Management

Examines how operating models, service value streams, organizational structures, and technology enable the effective management of the complete service lifecycle.

Module 11 - ITIL and Other Frameworks

Explores how ITIL practices integrate with DevOps and project management frameworks such as PRINCE2 to improve the delivery and management of digital services.


Exams and Assessments

This course includes an official certification examination.

  • 40 multiple-choice questions
  • 90-minute examination
  • Open-book examination. Candidates may use the official ITIL Service publication during the exam, including personal notes written within the publication. No other reference materials are permitted.
  • Pass mark: 28 out of 40 (70%)
  • The examination is delivered online through PeopleCert and may be taken at the learner's convenience.
  • The assessment measures the learner's understanding of service lifecycle concepts and the practices required to manage and deliver digital services effectively.

Why Choose Us

Experience ITIL® Service (Version 5) in Oman through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Oman or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience ITIL® Service (Version 5) through face-to-face Classroom Based training in Oman. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange ITIL® Service (Version 5) in Oman as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Oman or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

ITIL® Service (Version 5) Training Course in Oman Schedule

Join our public courses in our Oman facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
07 October 2026 (3 Days)
Muscat
€2,600 +TAX
08 October 2026 (3 Days)
Muscat
€2,600 +TAX
09 October 2026 (3 Days)
Muscat
€2,600 +TAX
12 October 2026 (3 Days)
Muscat
€2,600 +TAX
15 October 2026 (3 Days)
Muscat
€2,600 +TAX
20 October 2026 (3 Days)
Muscat
€2,600 +TAX
10 November 2026 (3 Days)
Muscat
€2,600 +TAX
22 November 2026 (3 Days)
Muscat
€2,600 +TAX

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