AMA2235 Building Better Work Relationships: New Techniques for Results-oriented Communication Training in Sweden

Who Should Attend?

• How to build rapport and achieve trust
• Fundamental competencies needed to achieve solid work relationships
• Flexibility in actions, thoughts, and feelings to better handle any situation
• Personal and professional responsibilities in communicating effectively with others
• Short- and long-term implications of communication as a cycle of continuous responses that create "relationship residue"
• How to avoid communication mistakes such as misinterpreting others or ineffective listening
• How to use communication and thinking style preferences of others to influence and motivate them to first-rate performance
• Define productive relationships in terms of achieving workable compromise and strategic interdependence
• Strengths, weaknesses, and opportunities in your workplace relationships
• How values, beliefs, attitudes, and perceptual processes impact workplace-specific trust and respect
• How understanding emotions translates into workplace emotional intelligence
• Ways to be a more effective team member and leader by using polished and conscious communication
• Keys to excellent communication: observe, listen, analyze, plan, and communicate

1. Effective Workplace Relationships
   • Behaviors that support or undermine effective workplace relationships
   • Assess personal uses of behaviors that support or undermine effective relationships with important people and groups at work
2. Communication and Perceptions
   • Personal and professional responsibilities in communicating effectively with others by becoming a "conscious communicator"
   • Evaluate a model of communication in order to be conscious of the direct correlation between effective communication and strong work relationships
   • Behaviors that erode trust and how they can be avoided
   • Short- and long-term implications of communication as a cycle of continuous responses that create "relationship residue"
   • Use rapport building as a tool to improve relationships
3. Investigating Emotions and Emotional Intelligence
   • Apply a broader definition of intelligence
   • Redefine yourself and others using a multiple intelligence model
   • Relationships between emotional intelligence, world view, perception, and effective relational-communication behaviors
   • Analyze and identify strategies to improve work relationships by applying emotional intelligence
4. Building Better Relationships with Ourselves and Others
   • Evaluate the impact of world view, perception, and emotional intelligence on self-concept, self-esteem, and self-awareness
   • Impact of self-perception on our interactions with others
   • Concepts of self-fulfilling prophecy in the workplace
   • Your particular social/communication style-how you most often relate
5. Relationship Building
   • Behaviors that build trust and how they can be used to build effective workplace relationships
   • Use of assumptions in explaining and predicting others' behaviors and reactions
   • Apply conscious communication skills to assessing the situational trustworthiness of others
   • Analyze, assess, and counteract people and situations that elicit or exhibit unproductive attitudes
6. Expressing Needs Within Relationships
   • Assess interpersonal influence choices using the "need to control" continuum
   • When and how to most effectively use assertive verbal and nonverbal behaviors
   • Apply insights gained through completing a SWOT profile to a personalized influence development plan
7. Relational Communication
   • Improve your communication style with others who have different styles, therefore building more meaningful and productive relationships
   • Assess and sharpen verbal and nonverbal behaviors and skills
   • Apply direct and indirect messages in order to flex communication to meet varying goals
   • Utilize feedback and questioning skills to better understand others and their relationship needs
8. Relational Listening
   • Listening barriers and their impact on development of effective workplace relationships
   • Ask good questions and use paraphrasing to improve listening skills and relationships
   • Apply active and reflective listening skills in specific types of workplace listening situations
   • Best practices for giving or seeking feedback
9. Addressing Relational Change and Conflict
   • Assess and adapt to changes in work relationships and the work environment
   • Conflict management strategies to fit specific relationships and situations
   • Synthesize skills addressed in the program and systematically apply them in creating a comprehensive plan for assessing and resolving relational conflicts