This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong foundation for what employees need to understand from both a process and technical viewpoint across both on premise and cloud based solutions. The technical elements are based on Windows 11, Server 2022, and Microsoft cloud solutions.
This course is also applicable to learners using earlier operating systems.
This is an entry level course so no pre-requisites other than being familiar generally with the Windows operating system and experience of a help desk or service desk environment. There will be opportunities for learners to practise what they are learning and they will be encouraged to get involved with discussions and sharing their own experiences. They will also be regularly asked to consider, in certain scenarios what information should be gathered to aid them in the early steps of troubleshooting.
This course is intended for those starting out in IT working on a help desk or service desk in a primarily Microsoft environment.
Module 1 Overview of Service Management for help desk
This module introduces concept of Service Management and the elements relevant to the help desk.
Module 2 Overview of the modern IT environment
Here, learners will be asked to think about their own IT environment, and to have a birds eye view of what is under control of IT. They will consider:
There is no exercise for this module, instead a number of discussions around understanding the learners own infrastructure.
Module 3 Tools for troubleshooting and support
Module 4 Basics of networking for a help desk
Module 5 Understanding user and group administration for a help desk
Module 6 Understanding device management for a help desk
Module 7 Security in the help desk
Experience Help Desk Essentials in Sweden through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.
Experience Help Desk Essentials in a focused classroom environment in Sweden. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.
Meet your team's training needs with Bilginç IT Academy's onsite Help Desk Essentials in Sweden solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.
Join our public courses in our Sweden facilities. Private class trainings will be organized at the location of your preference, according to your schedule.
Sweden is the historic birthplace of global technology legends like Spotify and Ericsson, maintaining its status as a world leader in software engineering and sustainable digital solutions. Stockholm and Gothenburg serve as premier destinations for innovation, fueled by the academic prestige of KTH Royal Institute of Technology and a culture that embraces early technological adoption. The Swedish tech scene is characterized by its leadership in game development, green-tech, and secure communication systems, fostering a highly collaborative and creative professional environment. Our IT training programs in Sweden are tailored to this culture of excellence, focusing on Software Architecture, Cloud-Native development, and Cyber Defense. We support the Swedish workforce in maintaining their competitive edge within a Nordic region that consistently sets the global benchmark for digital integration and social innovation.
